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The Benefits of Knowledge Base Articles in Live Chat

The Benefits of Knowledge Base Articles in Live Chat

by Abbey Claire Dela Cruz | May 27, 2022 | Chat, customer service

That connection to a business is most strongly felt by customers when they have received the necessary support for anything that may have gone wrong. As such, companies have become synonymous with making conversational and personal support interactions the nuts and...
7 Best Chat App Alternatives to LiveAgent

7 Best Chat App Alternatives to LiveAgent

by Abbey Claire Dela Cruz | May 18, 2022 | Chat, Chat Solutions, customer service

Live chat apps allow you to reach out to your customers when they have problems they can’t solve or questions. This is so much better than sending an email, which is a case where you don’t know when you’ll get a response. The fast and immediate response featured on...
What is a Live Chat: Examples and Best Practices

What is a Live Chat: Examples and Best Practices

by Abbey Claire Dela Cruz | May 13, 2022 | Chat, sales

Successful businesses are always looking for ways to optimize the demands of their customers. Most consumers are aligning with businesses that offer quicker and more convenient shopping experiences, especially for online retailers.  According to Forbes, there has been...
Live Chat 101: Ultimate Guide to Becoming a Live Chat Expert

Live Chat 101: Ultimate Guide to Becoming a Live Chat Expert

by Abbey Claire Dela Cruz | May 7, 2022 | Chat, customer service, sales

Online review platforms for businesses and service providers are usually packed with comments from irate customers, bemoaning their bad experiences when reaching out for customer support. This has made customer representatives very unpopular, and many times, customers...
5 REVE Chat Alternatives and Live Chat Apps to Consider

5 REVE Chat Alternatives and Live Chat Apps to Consider

by Abbey Claire Dela Cruz | May 4, 2022 | Chat, Chat Solutions

Website live chat apps are fantastic tools that help you upgrade your platform’s customer service. It consists of a real-time tool that allows you to answer the questions of anyone who visits your website. However, there are several live chat apps on the market,...
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