Although Intercom is a popular live chat app, most features focus on marketing and sales. A communication platform with sales-based tools can be a game changer if you have an online store. However, there’s something you can’t forget when defining your business strategy: customer support. Keeping your customers happy is crucial if your business grows…
Do you happen to be looking for advice on dealing with the occasional frustrated or angry customer in a live chat? You may be searching to know how to handle angry customers because customer support is a tough job. Sometimes, a customer will initiate a conversation that does not always involve happy news. At best,…
Live chat has become one of the support channels with the quickest growth over the past few years. There’s a compelling reason for that: It’s efficient in time, convenience and money. Marketing teams must have come across the HubSpot Chat at least once for their marketing strategies for customer satisfaction. It is a popular name in…
HelpCrunch and MobileMonkey are two popular solutions within the business world. These tools are often compared, even though they have slightly different purposes. Here’s a quick comparison between HelpCrunch and MobileMonkey. We hope it helps you understand the variations to choose the right software for your brand. Let’s take a closer look at both products:…
We’re excited that you’d consider sharing your thoughts on a diverse range of topics on our blog. We value the diversity in perspective that authors like you bring to the table. While we do get a lot of guest post requests, we can’t accept them all. The guidelines below will guide you through the best…
Omnichannel communication platforms that integrate messenger apps are progressively becoming a part of business communication strategies. How convenient is implementing a chart plugin for your website to communicate with customers using different platforms from a single location? This is the kind of functionality Chatwoot provides. Below, you get a quick synopsis of Chatwoot and five…
