Over the last few years, customers have started using chat apps and other messaging tools to request information from businesses. When customers need assistance, companies should be where their clients are. In 2020, roughly 74% of clients messaged a company…
Simplifying the ability to be reached, HelloBox is a widget available on WhatsApp, Messenger, and Telegram. These are just a few of the applications on which HelloBox can be found and used. Why Use HelloBox? Since 2018, HelloBox has been…
Chatbots have become a powerful tool for enhancing customer experience and boosting conversion rates as businesses work to remain ahead of their competitors and meet the requirements of their consumers. Chatbots replicate human communication using artificial intelligence (AI) and may…
Having a live chat app for your business can go a mile in ensuring the sustainability of your business operations and customer service. If you are one of those businesses that have realized how having a live chat solution can…
In today’s digital era, a staggering 3.6 billion people actively use social media platforms, making it the go-to channel for customers to interact with their favorite brands. With the growing demand for instant and personalized customer service, businesses must leverage…
