The holiday season is a critical time for businesses, offering a golden opportunity to boost sales and attract new customers. However, it also brings unique challenges—shoppers are in a hurry, product inquiries spike, and customers expect faster service than ever….
With an average increase of 43% in customer service chats in 2022, customers are turning to live chat as their preferred mode of communication for questions and concerns due to its convenience and efficiency. For companies, live chat has become…