According to BankMyCell, there were 2.7 billion WhatsApp users worldwide in 2023, a staggering 15% increase since 2022. With most smartphone owners having WhatsApp, it has become the most popular mobile messenger app in the world. As of 2023, on…
Shopping used to be all about visiting a store, picking out what you wanted, and chatting with a friendly assistant if you had any questions. But now, we do so much of our shopping online! With eCommerce websites, we can…
Live chat has become one of the most powerful tools for customer engagement. It allows businesses to resolve customer inquiries instantly, offering an experience that is both efficient and personal. However, building a high-performing live chat team requires more than…
