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The role played by live chat apps in boosting productivity and improving customer service for businesses cannot be underestimated. Technology has in many ways brought people closer together, and one way it does that is through using software systems such…
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The competition is so high today that people expect no less than excellence from customer service. According to Hubspot, 93% of customers will likely purchase again from companies offering good customer service. Luckily, various modern technologies, like chatbots, artificial intelligence,…
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You’d be hard-pressed to go anywhere where people are not acutely aware of WhatsApp. Studies show that since 2020, WhatsApp has been registering around one million users daily. It is only the second non-Google app to pass the five billion…
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Live chat systems are a great way to connect with new and prospective customers. By doing this, the customer feels more confident that they need your product or that they should spend money on your website. This is also very…
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Over the last few years, customers have started using chat apps and other messaging tools to request information from businesses. When customers need assistance, companies should be where their clients are. In 2020, roughly 74% of clients messaged a company…
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Simplifying the ability to be reached, HelloBox is a widget available on WhatsApp, Messenger, and Telegram. These are just a few of the applications on which HelloBox can be found and used. Why Use HelloBox? Since 2018, HelloBox has been…
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Having a live chat app for your business can go a mile in ensuring the sustainability of your business operations and customer service. If you are one of those businesses that have realized how having a live chat solution can…
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Customer service software for digital companies is always evolving. Installing a chat app to connect with customers in real-time is one of the most popular methods of the decade so far. Chat apps allow people to communicate with each other,…
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WhatsApp is a hugely popular messaging platform, with over 2 billion users worldwide. In fact, a whopping 90% of smartphone users in Brazil have WhatsApp, while 72% in Indonesia, and 63% in India. That’s why there’s no doubt that even…
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Live chat makes it easy for your customers to get assistance instantly when having problems or questions. It’s much better than sending an email where they may not know when to expect a response. Various live chat tools are available…
