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Happy and satisfied customers help businesses thrive. However, in an ever-changing consumer world, it’s hard to pinpoint what exactly makes customers happy. Even well-established brands are constantly looking for ways to improve their customer service. For new organizations, though, the…
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Great news! Chaty is now available for PrestaShop. You can now install Chaty straight from the PrestaShop marketplace and configure the Chaty widget dashboard from your PrestaShop dashboard. You no longer need to insert the installation code manually. If you’re…
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Since the pandemic, e-commerce sales have been on the rise. However, with global economic uncertainty, the need for brands to improve lead qualification and conversion rates is as important as it’s ever been. Welcoming consumers back with open arms, the…
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Consumers today expect quick, efficient, and personalized assistance when interacting with businesses and browsing through their websites. Chat plugins play a pivotal role in meeting these evolving customer service needs. How? They create room for instant communication and smooth user…
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Customer service has become an important area for businesses that want to stand out in a crowded market. Artificial Intelligence (AI) has brought about a new era of customer service that will change the way businesses interact with their clients. …
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In the search for strategies that drive online sales, many businesses turn to popular options such as paid marketing, events, webinars, referrals and word-of-mouth marketing. Live chat shouldn’t be overlooked as a strategy because its impact is far-reaching. Live chat…