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Social media customer service is the art of tending to the needs and concerns of customers through social media platforms. It is simply offering customer service on social media. Thanks to the many evolving technologies and social media apps that…
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Happy and satisfied customers help businesses thrive. However, in an ever-changing consumer world, it’s hard to pinpoint what exactly makes customers happy. Even well-established brands are constantly looking for ways to improve their customer service. For new organizations, though, the…
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Great news! Chaty is now available for PrestaShop. You can now install Chaty straight from the PrestaShop marketplace and configure the Chaty widget dashboard from your PrestaShop dashboard. You no longer need to insert the installation code manually. If you’re…
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Since the pandemic, e-commerce sales have been on the rise. However, with global economic uncertainty, the need for brands to improve lead qualification and conversion rates is as important as it’s ever been. Welcoming consumers back with open arms, the…
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Consumers today expect quick, efficient, and personalized assistance when interacting with businesses and browsing through their websites. Chat plugins play a pivotal role in meeting these evolving customer service needs. How? They create room for instant communication and smooth user…
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Customer service has become an important area for businesses that want to stand out in a crowded market. Artificial Intelligence (AI) has brought about a new era of customer service that will change the way businesses interact with their clients. …
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Are you still providing customer support via phone or email? Then, it’s time to level up and implement live chat on your website. Why? Live chat software offers high operational efficiency, empowering agents to handle multiple conversations at the same…
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In the search for strategies that drive online sales, many businesses turn to popular options such as paid marketing, events, webinars, referrals and word-of-mouth marketing. Live chat shouldn’t be overlooked as a strategy because its impact is far-reaching. Live chat…
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No matter what industry your business operates in, you’ll agree with me that excellent customer service is a non-negotiable part of your business success. While there are many channels available to interact with your customers – email, phone call, social…
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That connection to a business is most strongly felt by customers when they have received the necessary support for anything that may have gone wrong. As such, companies have become synonymous with making conversational and personal support interactions the nuts…
