Having a chat app or chat button on your website opens up another channel for your clients to contact you regarding your services or products. A chat widget is advanced software that can be used for various reasons, including replying to customers, ticketing client queries, and helping support staff manage more questions at once.
Tidio is a fantastic chat app for a website that can perform all of the above actions and more. It comes in various packages that can suit small to large businesses, but it can sometimes be a little pricey when more agents use it.
You may be wondering, “what does Tidio do?” “How can a chat app like Tidio help my online business?” We answer those questions below, so keep reading to learn more!
What is Tidio?
If you are looking to level up your customer support and generate more sales, Tidio is a powerful all-in-one customer service platform that can help you do it. It provides you with a robust easy to access live chat widget that makes your online business or eCommerce store’s customer support available 24 hours a day, seven days a week.
You can sell more with Tidio because AI-powered chatbots can engage with your clients in real-time. Currently, Tidio is used by more than 350,000 websites worldwide and is an excellent solution if you want to boost your business’s customer retention rate.
Even though Tidio is an excellent option to deal with your customer queries, some companies may seek out Tidio alternatives for their business processes. Today’s article reviews some of the best chat apps for your website and highlights their features.
Tidio Alternatives
Chatway
When it comes to streamlining customer service and fostering genuine connections, Chatway emerges as the ultimate alternative to Tidio live chat.
What sets Chatway apart is its robust array of features, designed to effortlessly enhance the customer experience and fortify business-client relationships. With its sleek and contemporary live chat interface, Chatway is a breeze to navigate right from the start.
Empowering support agents to transform ordinary interactions into tailor-made experiences is where Chatway truly shines. The moment inquiries roll in, our support agents are primed to deliver swift and precise responses that cater to individual needs.
Notably, Chatway equips support agents with the seamless ability to route customer interactions to the appropriate departments—be it sales, technical, or product—ensuring specialized service tailored to the query at hand. Moreover, the option to share images and files elevates service quality, enabling agents to effortlessly illustrate issues and provide even more effective solutions.
Key Features
- Real-time messaging for quick responses
- Customizable chat widgets that give a professional look
- Chat transcripts that offer a context-rich support experience
- Canned responses for providing consistent answers and speeding up resolution
- File and image sharing
- Agent availability status that sets clear expectations
Chatway is also available on mobile (iOS and Android) to help you keep in touch with customer enquiries and queries on the go.
Pricing: Chatway is available for free. Try it here!
Chaty
Chaty is a messenger plugin for a website that can be used with various platforms, including WordPress, Shopify, WhatsApp, and more. The great thing about the Chaty chat app is that it’s intuitive and user-friendly, meaning that even if you don’t have experience setting up a chat widget on your site, you can do it with this software.
If you have just launched a website and looking for a way to interact with your customers, using a WordPress messenger plugin may be the best way to do it. Chaty is great for a new website because it offers its service for free to sites with up to 500 visitors a month.
What does that mean for your business? Well, it means you can grow your product or service exponentially and enjoy the ability to communicate with your customers on different platforms.
Below we have listed what is included with the free package when you sign up with Chaty.
- Customer channels
- Page targeting
- Attention effect
- Triggers
- Channel customization
- Widget customization
- Unlimited channels
- Unlimited widget
That is an extensive list of uses that Chaty performs; imagine what’s available in the more significant plans?
Pricing
Free Plan – $0 per month – Up to 500 visitors/month
Essential Plan – $9 per month – Up to 10k visitors/month
Pro Plan – $15 per month – Up to 50k visitors/month
Growth Plan – $29 per month – Up to 150k visitors/month
If you require a service that can serve more of your customer base, you can contact Chaty to get a customized quotation for your business.
Pros and Cons
Pros
- Helpful and friendly customer support team
- Deal with your clients no matter what platform they use
- Quick and easy integration
- Great pricing structure
Cons
- The free version only supports 500 visitors per month
Chaty is used by 150,000 users worldwide and is quickly becoming one of the most favored online chat widgets today! No matter what platform you build your website or eCommerce store on, you can be sure that Chaty has integrations with it.
Intercom
Intercom offers a unique ticketing system that effectively manages all your customer queries and requests. It was designed to make communication easy, simplistic, and intuitive.
The software includes a system for your marketing and sales team to interact with the customer when it matters most. There are three main modules offered with Intercom: intuitive live chat functions, knowledge base, and automated email responses.
What great about Intercom is that it is perfect for newcomers to help desk software because of its user-friendly interface.
Pricing
Start – $59 per month
Grow – $119 per month
Accelerate – $499 per month
Scale – $999 per month
Pros and Cons
Pros
- No wait times for customer queries
- Automated email responses
- Increased sales
- Client communication platform
Cons
- Reporting function tends to be buggy at times
Intercom has done an exceptional job of changing how people manage their business and client relationships. You can grow your company significantly by incorporating Intercom into your business!
Zendesk Chat
Zendesk is a name synonymous with quality help desk software, and rightfully so. The company has been in business for over a decade and has helped many people communicate with their customers through its intuitive interface.
Your support team can keep track of raised tickets and their statuses through Zendesk’s built-in cloud-based portal. It helps accelerate customer interaction and gives your staff a way to manage queries through user-friendly design.
Whether you are a customer service business or an enterprise, signing up with Zendesk can make your life a little easier. Please remember with exceptional customer support; you can grow your business from strength to strength.
Pricing
A free trial is available for Zendesk Chat that lets you test out the software before purchasing one of its services.
Team – $49 per agent/month
Growth – $79 per agent/month
Professional – $99 per agent/month
Enterprise – $150 per agent/month
Custom Zendesk for Enterprise – $215 per agent/month
Pros and Cons
Pros
- Faster responses
- Customization options
- Real-time updates
- Better client engagement
Cons
- Slow customer service from Zendesk
With the backend of Zendesk, you can set automated responses for the chat system and even establish an effective workflow for your team. The ticket creation process allows your employees to respond to and simplify support tickets.
Furthermore, the tools provided by Zendesk Chat are great for any eCommerce or service business where the customer’s main channel of communication is a website.
GetButton
GetButton is trusted by over 300,000 websites and is a premium Shopify chat plugin that helps you stay in touch with your clients.
What’s fantastic about GetButton is that it has integrations with WordPress and various other platforms, meaning that there will be multiple ways a customer can contact you.
You can customize the button and the greeting message in the widget creating a more personalized experience for your client. Incorporating the GetButton chat app into your website is crucial to retain customers and help them with their problems instantly.
The software is pretty basic, but that is all you need if you have a small business that is still growing. GetButton’s pricing consists of one package, and it is a pro version that is well priced and provides you with all the features mentioned above.
Pricing
Free Trial – $0
Advanced Pro Features – $2,99 per month – Billed annually
Pros and Cons
Pros
- Inexpensive
- Great for WordPress and Shopify sites
- Intuitive interface
- No coding knowledge required
- 15-day money-back guarantee
Cons
- Limited customization options
ManyChat
ManyChat lets you engage with your customer instantly no matter where they are in the world. You can automate interactive conversations through SMS, Facebook Messenger, and Instagram Direct Message to grow your brand exponentially.
This software can help you drive more sales and get more leads as it helps make the customer experience more pleasant. When your clients are engaged with your company, it gives them confidence that you care about them.
Instagram is a great way to market your business, primarily if you are selling physical products or services. Having the ability to automate replies through ManyChat’s user-friendly dashboard allows you to free up your time and focus on another part of your business.
Most businesses that use ManyChat see click-through rates of up to 130% higher than their industry average. It is one of the most used chat marketing platforms online, and rightfully so. The software is used in over 190 counties, and around 1.2 billion conversations are powered by it every year.
Pricing
Free – $0 per month – engage with up to 1,000 contacts
Pro – $15 per month – unlimited engagement and Pro features
Pros and Cons
Pros
- Fantastic features with the free version
- Contact clients through the most commonly used platforms
- Set up automatic replies
Cons
- Pay as you go for email and SMS communication
Overall, ManyChat is an excellent application for companies that market on Facebook and Instagram because of its easy integration plus simplistic automated response setup. Choose this service if your website or business gets most of its traffic from the above platforms.
Conclusion
Chat apps have changed the way businesses communicate with their clients, making it easier for customers to get the information they need when they need it. By installing one of the above chat widgets on your website or integrating it with a social media platform, you can have more conversations with your customer and drive your business to success.
If you want an easy to install chat plugin, go for Chaty. It has powerful chat customization options and other features that involve 20+ major messaging platforms. Sign up now!
