Live chat systems are a great way to connect with new and prospective customers. By doing this, the customer feels more confident that they need your product or that they should spend money on your website. This is also very convenient for customers because any queries they have can be answered quickly and promptly.
Moreover, the business can save money because a live chat agent can handle multiple chats simultaneously, meaning there is no need to hire more agents.
On the other hand, customers tend to come back when a live chat service is available. They feel less concerned about what they are buying. The 24/7 support is a great touch too. CallBell is a popular service, but not everyone may be willing to stick with it forever. This article features five alternatives to CallBell that you might enjoy as well.
What is CallBell?
CallBell is a live chat solution that helps businesses of any size create customizable chat widgets. It also helps with communication to customers across multiple messaging platforms. This allows for customer service teams to look into and fix any customer questions through text messaging while using this platform.
The user can install custom chat widgets into their business websites by using the Google Tag Manager or the WordPress plugin. It also allows for users to follow the number of messages sent, analyze response times, and see how many were read or delivered. Administrators can use this solution to manage their consent and send new invites to their team members.
This software can also be integrated with many third-party platforms, such as Messenger, WhatsApp, Telegram, and Instagram. With this, businesses can streamline their communications with their customers. CallBell is available for free or on a monthly subscription plan. There is also support via FAQs, email, and live chat.
Five CallBell Alternatives
Chatway
Chatway shines as an exemplary choice to rival CallBell, its exceptional features setting it apart in the landscape of customer service solutions. Designed with a robust collection of tools, Chatway ensures that every interaction between businesses and their customers is a seamless and enriching experience, nurturing connections that resonate long after the chat session ends.
With its sleek and contemporary live chat interface, Chatway presents a platform that is not only sophisticated but also effortlessly intuitive, allowing businesses to hit the ground running and provide exceptional service right from the start.
Speaking of benefits, Chatway offers the following:
- Real-time Support: Customers receive prompt responses in the moment of need, fostering a sense of care and attention.
- Convenience for Customers: Easy accessibility and quick solutions enable customers to engage without disruption to their routines.
- Multitasking While Getting Help: Customers can multitask while receiving support, maximizing their productivity.
- Cost-Effective for Businesses: Streamlined operations and efficient interactions lead to cost savings for businesses.
- Higher Customer Satisfaction: Personalized assistance and attentive engagement contribute to elevated customer satisfaction levels.
- Shorter Resolution Times: Canned responses and departmental allocation expedite issue resolution, minimizing customer wait times.
- Valuable Data Collection: Every interaction generates insights that businesses can harness to refine their strategies and offerings.
Chatway is also available on mobile (iOS and Android) to help you keep in touch with customer enquiries and queries on the go.
Pricing: Chatway is available for free. Try it here!
Chaty
Chaty is a customer chat widget that prides itself on being able to bring all social media platforms to one website. With Chaty, your business can connect to over 20 social platforms like WhatsApp, Facebook, Telegram, and Viber. Since Chaty works with many social media platforms, it does not restrict where your users choose to communicate with your business.
Installation takes less than five minutes. Additionally, the customization is limitless. Chaty can also track clicks, the channel opens, traffic sources, and page sources with Google Analytics. It is also optimized for WordPress.
Pros
- 20+ Social platforms connections
- Multiple agents
- Preset Messages
- Custom channels
- Customize pre-set message
Cons
- The free version is for a limited number of visitors/month
Pricing
Chaty has three packages to choose from. There is also a free version.
| Plan | Pricing | Features |
| Basic | $15 per month | One website Unlimited channels Widget customization Multiple widgets Custom location Google analytics Page targeting Available days and hours Update & support for a lifetime |
| Plus | $39 per month | Unlimited widgets Unlimited channels Page targeting Available days and hours Country targeting Traffic source targeting Update & support for a lifetime Preset tags for WhatsApp Google Analytics Custom CSS |
| Agency | $79 per month | Unlimited widgets Unlimited channels Send leads to email Widget analytics Date scheduling Page targeting Available days and hours Country targeting Traffic source targeting Update & support for a lifetime Preset tags for WhatsApp Google Analytics Custom CSS |
Sirena
Sirena has been helping more than 1200 organizations worldwide with their communications. This software focuses on WhatsApp, Facebook, and Instagram communication for your customers. It allows you to communicate with customers through a team inbox. Exclusive assignments are also available for the support team, so the work can be divided evenly.
Moreover, Sirena can respond to not just direct messages, but also stories from Instagram. There is the ability to create messaging buttons. Additionally, it is optimized for e-commerce websites.
Pros
- Can expand the capability of the team
- Very similar to WhatsApp when it comes to usability
- Increased capacity to better handle customer questions
- Great for small businesses
Cons
- No transmission list creation
- Fails in some integrations
- Technical problems occur causing a delay in the delivery of information
Pricing
Sirena has two packages. It does not have a free version, but you can try a seven-day free trial for each package.
| Plan | Pricing | Features |
| Basic | $99 a month | Multi-channel conversations Up to 100 broadcast messages Automate conversations Shared inbox with team Integrate different lead sources |
| Pro | $299 a month | Organize users by team Up to 500 broadcast messages Create all WhatsApp lines you need Add custom contact information Access to Sirena’s APILive chat support |
ManyChat
ManyChat allows for automated conversations on Instagram, Messenger, and SMS. By using ManyChat, automation can be built quickly. Coding experience is not needed if the automation building is what you want because ManyChat has made it easier for users to create their messages. Also, it can grab a phone number or email from a chat, so coupons, newsletters, booking confirmations, promotions, and more can be sent directly to the customer. It is optimized for Shopify users.
Pros
- The automation is very useful
- Easy to create new bots
- Facebook comment feature
Cons
- Support needs to be improved
- Needs more than just free training
Pricing
There is only one package that costs money, so ManyChat is very affordable for small businesses just getting started.
| Plan | Pricing | Features |
| Free | $0 | Instagram messages Messenger Automate conversations Get new customers Segment your contacts Email support |
| Pro | $15 a month | Instagram messages Messenger SMS Email Engage unlimited contacts Expand customer reach Build advanced campaigns |
Pure Chat
Pure Chat can show visitor analytics, so details about their contact history become available to the business. Insights are also given on traffic trends, marking campaign effectiveness, user experience, and more. All of this information can be used to capitalize on selling to the visitor, resulting in an increase in sales. Integrations have been made for Google Analytics, Infusionsoft, and HubSpot. Pure Chat is great for Shopify users, WordPress, digital agencies, and e-commerce businesses.
Pros:
- Easy to set up and use
- Higher engagement with customers
- The transition from PC to mobile is seamless
Cons:
- More customizable options
- The support team needs to be improved
Pricing
Pure Chat has two packages available for you to choose from. Both need to be purchased, but you do receive your first 30 days for free. Moreover, there are a few add-ons that can be purchased on top of your monthly subscription.
| Package | Pricing | Features |
| Growth | $49 a month | One website Four users 100 SMS notifications Unlimited chats Advanced widget customization All integrations Engagement hub $15 a month for more users |
| Prod | $99 a month | Unlimited websites 10 users 1,000 SMS notifications Remove Pure Chat branding Unlimited chats Advanced widget customization All integrations Engagement hub $10 a month for more users |
Tidio
Tidio can connect to all of your websites and platforms without any coding. The live chat widget adjusts to the customers’ screen, so it is easily used on all devices. Regarding customization, the widget can be moved around and the color can be changed, so it perfectly fits your website. Moreover, you are allowed to change where the widget goes on a mobile phone as well.
There are over 20 templates already made, so building your chatbot flow is easy for everyone. Additionally, if a chatbot template is not the right one for you, you can create your own. Tidio is optimized for Capterra, Shopify, WordPress, GetApp, and G2 Crowd.
Pros
- Easy interface
- Helpful customer support
- Has many features
Cons
- Everything is drag and drop, so it can become jumbled if you’re not careful
- No multiple triggers for one both
- The message box only refreshes when the page is open, so if a customer is using multiple tabs, they are not going to receive the notification
Pricing
Tidio offers three packages, one of them being free. However, for the other two paid options, there is a seven-day free trial for users.
| Plan | Pricing | Features |
| Free | $0 | 100 unique reachable visitors Unlimited chats Desktop & mobile apps Visitors info 3rd part apps integration JavaScript API |
| Communicator | $25 a month | All free features Best plan if working alone Live typing Viewed pages Live visitor list Permissions Notes 1-40 operator seats available |
| Chatbots | $29 a month | All free features Unlimited unique reachable visitors Unlimited active chatbots Chatbot templates Visual chatbot editor Zapier integration |
Conclusion
Having a live chat on a business website has many benefits. That is why it is important to pick the right live chat option that is optimized for your business. While your agents build rapport with visitors to the site, you can begin to focus on other aspects of your business. Additionally, there are many options now for customer service agents to prioritize their time when it comes to replying to messages. With all of the new tools, customers are more likely to buy.
Thanks to the ability to have a 24/7 live chat, all visitors have the same experience. Moreover, by using the data that is collected, you can contact your marketing and product team to make the correct changes.
These five alternatives that have been provided are all great options for multiple domains and circumstances. If you’re looking for a free and powerful chat app, head on to Chaty! Sign up here for free.
