You worked hard to build your business. Now, it’s time to share it with the world. A chat app can maximize traffic, boost sales, and redefine customer interaction.

Olark is one of the most popular chat tools. However, there are other options. Here is a breakdown of Olark and its best alternatives. 

What is Olark?

Olark is a trusted chat app. It’s best known for its unique chatbots, customizable chat boxes, and automation.

You can receive a two-week premium trial. After that, it costs $29/month. The free account allows one agent and a maximum of 20 chats a month.

It’s easy to see why Olark is popular. You will be drawn to it if you want to design the chat boxes personally. The chatbot is also customizable, so you can decide how much of a human touch you want.

While Olark is impressive, you should consider these alternatives.

Olark Alternatives for E-Commerce

Chaty

If Olark caught your interest, you want to pay attention to Chaty. This is one of the largest chat apps in the world. Over 180,000 websites trust it!

With thousands of 5-star reviews, Chaty is a beloved Olark alternative. It supports over 20 messaging platforms. These include all your favorites, such as Facebook Messenger, Skype, and WhatsApp chat.

Chaty has a user-friendly interface where you can easily customize your chat widget, add a preset message, change colors, fonts, add animations, and more. This can help you optimize conversion, not to mention the presence of triggers and targeting rules that can help you show the chat widget to the right customer at the right time.

In the dashboard, you can also see analytics figures to track your chat buttons and improve their appearance to boost performance.

A reliable customer support is available whenever you need help.

Pricing: You don’t have to pay anything for the free version. This plan allows up to 500 visitors a month. That’s perfect if you have a small platform. You can also use it temporarily before switching to a premium plan later.

Chaty offers several paid plans. Starting at $9 per month is the basic. It supports up to 10,000 visitors. If you are on a budget, this plan is a great choice.

Even bigger plans are available, going up to two million visitors! By paying annually, you can save 20% on any plan. With already low prices, the discount makes Chaty one of the most affordable Olark alternatives.

See pricing here.

Special Features

• Help Center for easy troubleshooting
• Supports every major messaging platform
• Wide range of triggers and targeting features
• Customizable user interface
• Supports custom channels
• Tracking metrics
• Brings up to 3x more leads and almost 4x the revenue
• Free signup and quick install
• Informational blog updated regularly

How It Compares: While Olark offers a lot, it is also pricier. The free version of Chaty is superior to Olark’s option. Chaty also offers an annual discount on each paid plan. Olark’s 35% discount requires a two-year commitment upfront.

Trengo

Trengo is another chat app you should consider. This option is better for teams. Trengo’s chat widget makes communicating with coworkers more efficient. It also manages your inbox, so you won’t miss any important messages.

Pricing: Like Chaty, Trengo offers a discount for annual plans. Monthly plans start at $22. However, yearly plans are only $18/month.

Features:

• Compatible with all updated browsers
• No installation required
• Apps for Android and iOS
• Programs for Windows and Mac
• Advanced team chat and inbox
• Customer satisfaction surveys
• Help Center
• Chatbots
• Supports every major channel, including WhatsApp Business and Google Businesses
• 14-day free trial
• Educational resources, including tutorials, videos, webinars, and newsletters

Comparison: While Olark has a few guides, Trengo goes further. You have access to information in multiple media formats. Most of it is accessible directly on the website. This is more convenient than downloading guides on Olark.

ReveChat

This Olark alternative is more than a chat button. Its focus is on live and video chatting. Have you ever considered streaming to your audience? ReveChat lets you do that and more.

Collaborative browsing is another impressive feature of ReveChat. Being able to share your screen with customers opens possibilities. Tech support teams will love how this makes their job easier. Trainers in onboarding programs will also feel relieved.

Pricing: Live chat features start at $15/month. The elaborate chatbot features start at $49/month. ReveChat offers 10% off a one-year plan and 20% off a two-year plan.

Features:

• Live chat and video chat
• AI chatbot available 24 7
• No credit card required
• Multi-channel support
• Over 30 integrations
• Apps for iOS and Android
• Frequently updated blog
• Collaborative browsing
• Chatbot templates
• Every major platform
• Comprehensive product updates
• 14-day trial
• Custom plans available

Comparison: ReveChat beats Olark in customization due to its plans. Being able to choose the features you need can save on your wallet. The annual and bi-annual discounts also help.

Chatwoot

The next Olark alternative is another popular one. Chatwoot is used by over 15,000 organizations around the world. Designed with teams in mind, this chat app improves any workplace.

Pricing: Chatwoot offers a free account. However, it only allows up to two agents a month. Paid plans are billed annually, starting at $19 per month. However, the cheapest paid plan is free for open-source projects. The largest plan is $99 per month.

Features:

• Omnichannel support for email, Facebook Messenger, and every other major channel
• No switching channels required: everything is in one dashboard
• Open-source chat app
• Auto-generated reports for teams, inboxes, conversations, and more
• Android and iOS apps
• Frequently updated blog and product updates
• Automation
• Customizable pre-chat forms to collect info before connecting to user conversation
• 15-day trial
• Free account with up to 2 agents a month
• Paid plan free for open-source projects

Comparison: If you have an open-source project, Chatwoot should be at the top of your list. This chat widget offers some of the best free options available.

Chaport

This is another beloved option. Chaport is used by over 30,000 teams worldwide. You can immediately see why it’s popular from its website. The chat button in the corner feels like a human instead of a scripted AI.

Pricing: Paid plans start at $25/month. With an annual discount, you only pay $19. You can also choose a lifelong free plan.

Features:

• Multichannel customer support
• Supports all major browsers along with iOS and Android
• Google Analytics reports
• 14-day trial
• Multilingual customizable chat widget
• Collects visitor information
• Unlimited chat history
• Chatbot autoresponses
• Affiliate program

Comparison: The affiliate program is enticing for businesses. Olark also can’t compete with Chaport’s more accessible free plan.

Features:

• Private chats
• Logins for Facebook Messenger and Twitter
• Reactions to chat messages
• Custom emoticons
• Free updates for up to 18 months in the premium plan
• One-time payment: no recurring fees
• Multiple themes to choose from, including custom CSS
• Read-only chat to prevent anonymous users from commenting
• WordPress plugin

Comparison: If you own a WordPress, this simpler option is ideal. It handles all the basics while providing the best customization.

Manychat

Are you new to chat buttons and marketing tools? If you’re a beginner, you may need some extra help. Luckily, Manychat provides plenty of that.

Pricing: The free version allows up to 1,000 contacts. Pro accounts start at $15/month. Premium accounts vary in cost because they’re customizable.

Features:

• Blogs providing tips for major social marketing sites
• Automation for Facebook Messenger, WhatsApp chat, SMS, Instagram, and email
• Customizable premium account with a demo
• Custom keyword triggers
• Integration with over 2000 apps, including PayPal and google sheets
• Free video course
• Private community with frequent updates and a mentorship program
• Dozens of free how-to guides 

Comparison: Like Chaty, Manychat has an active blog. However, its guides and support are unmatched. Manychat is a great Olark alternative for first-timers.

Propofs Chat

While it’s last on the list, Propofs Chat is no slacker. It offers over 50 integrations for your website.

Pricing: Unfortunately, there is no free version. Plans start at $30 billed monthly. If you prefer annual plans, they begin at $240.

Features:

• Automation for 24/7 chatbot support
• Self-help articles
• Manage multiple channels in one dashboard
• Monitor visitors on key pages
• Pre-chat form
• Bundles with other ProProfs apps
• 15-day trial
• Onboarding and training
• Post-chat survey
• Exclusive business plan for advanced teams

Comparison: This Olark alternative stands out for its team appeal. Being able to bundle other apps creates a digital workspace. Your team will also be thankful for its onboarding and training features.

Final Verdict

There are a lot of chat apps to consider. While Olark is a solid choice, Chaty and others easily compete.

Which one is the best option? That depends on your needs. How large is your business? Are you a team or an individual? What is your knowledge level? Are you on a budget?

As you answer these questions, the right choice will become clear. If you aren’t sure, try testing a cheaper option, such as Chaty. The most important thing is getting started. Each moment without a chat app is another missed opportunity!