Customers are what keep businesses afloat. Without them, companies can’t get sales or profit in any way from what they do. Fortunately, people have developed new ways to improve their customer service to promote client retention and loyalty. Live chats are an example of that. There are now several live chat platforms available online. LiveChat and Chatra are two of the most popular in 2024. However, LiveChat vs Chatra which one is better? We are here to give you that answer.
Regardless of how well the features of a live chat software work, they won’t help you if they don’t adapt to your needs. Pay close attention to the review we give these platforms for you to pick the best option for your business.
The criteria for this comparison will be the features, performance, reliability, value, customer support, and resources both options offer. We will also give a brief overview of the online reviews LiveChat and Chatra have online.
LiveChat vs Chatra : Feature Comparison
User Interface and Ease of Use
Something users love about LiveChat is how intuitive and user-friendly its interface is. This software was designed to be fit for pros and non-technical users alike.
Setting up LiveChat is a straightforward process. You get full guidance on how to customize your account, chat windows, and analytics.
Chatra is not as visually appealing as LiveChat, but its interface is still easy to understand. The onboarding experience it offers shows you the basic tools you will use for chat customization and management.
While both platforms are user-friendly, we would say that LiveChat has the upper hand when it comes to interface. The main reason is that it’s more visually appealing and intuitive than Chatra.
Core Features
LiveChat has a wide array of features. The best part of that is that all of them focus on customer support. As for its core ones, we must mention its chat ratings, archives, and canned responses.
You can use LiveChat to address clients reaching out to you from Facebook, Instagram, SMS, email, or WhatsApp. Chat widgets are customizable, and you can change their language.
Analytics-wise, LiveChat users get a data summary with the core information they need. That includes chat, agent, customer, and eCommerce reports.
Chatra, like other live chat platforms, offers chatbots to handle repetitive tasks faster. You can add targeted messages and triggers to the mix, too.
What makes this software great features-wise is that you get unlimited agents and can monitor your chats in real time. Getting the chance to track your page’s visitors gives you many insights on how to talk to them.
Here is a comparison table for you to have a more general overview of what each platform offers:
Features | LiveChat | Chatra |
Canned responses | Yes | Yes |
Chat reports | Yes | Yes |
Visitor tracking | Yes | Yes |
Intelligent chatbot | Yes | Yes |
Unlimited agents | No | Yes |
Customization | Yes | Yes |
Chat summary | Yes | No |
Integration and Compatibility
There are many integration options available in LiveChat. This is one of the software’s strong points. These are the most important ones:
- Shopify
- Squarespace
- MailChimp
- HubSpot
- Zoom
- Slack
- Instagram for Business
- Telegram for Business
Chatra, on the other hand, has access to fewer integrations. They are:
- WordPress
- Shopify
- Slack
- Zapier
- BigCommerce
- WooCommerce
Both platforms are compatible with several operating systems and browsers, so that won’t be a problem.
Customization and Branding: LiveChat vs Chatra
You can spend all the time you need to customize your LiveChat chat widget. It offers a wide degree of customization options. This software’s goal is to help you keep your branding consistent. You can make it work across all devices, too.
Chatra offers the basic customization options you need in a live chat platform. We are talking about branding and chat window looks.
In a nutshell, the two offer branding and chat widget customization options, but LiveChat is more flexible and gives you more tools to work.
Live Chat vs Chatra : Performance and Reliability
Performance Metrics
LiveChat and Chatra are quite even regarding speed and responsiveness. They are both known for how effective they are when it comes to that. However, the actual performance they have depends on the user’s network conditions and the server load at the moment.
Pricing and Value for Money
Pricing Plans
Compared to others, LiveChat has a standard price point. It’s accessible for most people, but it’s not the most inexpensive option on the market. These are its pricing plans:
- Starter – $20/mo
- Team – $41/mo
- Business – $59/mo
- Enterprise – Custom
Chatra is significantly more affordable than LiveChat. Besides that, you get a free plan with the basic features the software offers. Check out Chatra’s pricing plans:
- Free
- Essential – $17/agent monthly
- Pro – $23/agent monthly
Value Proposition
The value proposition LiveChat offers is more than fair. All of its plans show a decent feature set with many integration options.
Something similar happens with Chatra. However, keep in mind that since it’s more affordable, it also offers simpler features.
Basically, LiveChat fits businesses of all sizes while Chatra works better with small companies and startups.
LiveChat vs Chatra : Customer Support and Resources
Support Channels
Support-wise, both platforms are pretty much the same. You can reach out to them through email or live chat support. They often reply quickly.
Documentation and Learning Resources
It’s always a good thing when live chat platforms offer educational resources to help you understand more about how they work. LiveChat has an active help center and a partner program.
If you want to stay tuned to future platform updates, you can check its Product News tab. Besides that, there are often webinars to stay connected with your service providers and other business owners.
Chatra offers a different kind of support. Within its website, there are many guides and documents to help you understand how live chats work in general. There are also several books on the matter.
We would say that LiveChat has more support forums and a warmer community than Chatra. However, the latter has better educational resources.
LiveChat vs Chatra : User Feedback and Reviews
Customer Reviews and Ratings
LiveChat has more positive reviews than Live Chat. It has 4.5/5 stars on G2. People often praise it because of how user-friendly and straightforward it is.
They also mention how great its canned responses are. There are some negative reviews regarding the lack of innovation the software offers.
As for Chatra, it has a 4/5 rating on G2, which is still excellent. Users love the chatbots and how the software lets you manage customer chats. Regardless of that, they also say that you have to spend some time adjusting your automated responses for them to work well.
Looking for Another Alternative? Try Chatway
If you are looking for an alternative to Chatra and LiveChat, we recommend Chatway. This live chat software has everything you need in a live chat and more.
With Chatway, you get full customization of your chat widget and live translation, allowing you to interact with customers from all over the world. In addition, there are numerous team collaboration features to optimize how you manage agents, along with multilingual support.
Chatway also includes advanced analytics and segmentation features, and you can easily set canned responses. It’s mobile-compatible, too.
The best part is the pricing: Chatway offers a forever free plan and a Pro Plan starting at $9 per agent per month, with a 14-day free trial.
Conclusion
Chatra and LiveChat are both excellent platforms. They can be an excellent fit for your business depending on what you need. The main difference between them is the features they offer.
LiveChat focuses on working for all kinds of businesses. Hence, it offers many features that could address your problems regardless of the size of your company.
Small businesses and startups will benefit more from Chatra. It gives you basic functions that will help you handle customer support efficiently. On top of that, it’s more affordable and offers a free trial.
When it comes to choosing a live chat software, try to always check if they have free trials. They are the best way to know if the features the platform offers will help you.
As mentioned before, Chatway is an excellent live chat software. We would say it’s one of the top options in 2024. Do you want to learn more about it? Visit its website now!