People are no longer opening marketing emails, and social platforms are crowded such that obtaining organic audience reach is less than 10%. However, live chat apps can easily solve this problem.
They provide personalized, interactive automated conversations that answer common questions about your product on various social platforms.
There are various types of WordPress chat plugins for websites to choose from, like ManyChat.
What is ManyChat?
ManyChat is a messenger plugin for a website that allows you to create messenger bots for your business page on Facebook. It helps businesses leverage their brand by boosting marketing, sales, and support over Facebook messenger. ManyChat has a unique drag-and-drop builder that makes setting up a Facebook messenger bot easy.
If you’re not that satisfied with ManyChat, the following live chat apps can help you with your business.
ManyChat Alternatives
Other ManyChat alternatives have superior features and web analysts to optimize your sales.
Let’s pick apart some of them.
1. Chatway
One of the best alternatives to ManyChat is Chatway, a simple yet powerful live chat solution that enhances customer service.
With this modern and easy-to-use live chat interface, help agents can build personalised conversations. As customer questions come in, Chatway gives agents the tools they need to respond quickly and in a way that fits the customer. Each conversation is a reflection of a carefully crafted experience. Whether it’s a question that needs to be answered or a problem that needs to be fixed, support agents bridge the gap between curiosity and a solution, giving customers a sense of satisfaction that lasts long after the chat is over.
Key Features
- Real-time messaging for quick responses
- Customizable chat widgets that give a professional look
- Chat transcripts that offer a context-rich support experience
- Canned responses for providing consistent answers and speeding up resolution
- File and image sharing
- Agent availability status that sets clear expectations
Some Benefits Businesses Can Gain From Chatway:
- Real-time support
- Convenience for customers
- Multitasking while getting help
- Cost-effective for businesses
- Higher customer satisfaction
- Personalized assistance
- Shorter resolution times
- Valuable data collection
Pricing: Chatway is available for free. Try it here!
2. Chaty
No other chat plugin for a website on this list comes close to what Chaty offers users.
It allows you to have a chat button on your website that helps you easily connect with prospects and customers over their favorite social platforms.
Chaty can support 20+ social platforms over a single live chat. It ensures you’re easily available to customers when need be on any social app.
The platform doesn’t do the bare minimum when it comes to service.
Chaty has improved customer support that allows you to create direct channels like WhatsApp, Telegram, and Skype, among other social apps. You will not just give customer support, but you will also be able to build relationships with customers.
On top of this, Chaty has a customizable UI that is a fan favorite to many customers.
At Chaty, you can change the color theme and the button placement and customize icons and fonts, among other things. You can easily tweak a few things here and there to make the live chat match your brand.
This is an excellent WhatsApp plugin for a website since it has preset WhatsApp messages.
Chaty has definitely stood the test of time with Shopify and WordPress users, taking the messaging experience a notch higher with the customization and great features.
In addition to this, you’ll be able to use tags and URLs to determine where your website visitors are located.
Features
Multiple Agents: Chaty offers you a chance to add multiple agents to manage communication and interactions from the channels that your customers reach you on. This means you can diversify your support to offer assistance in different languages or offer specialized support and direct customers to different departments like sales, billing or technical support.
Triggers and targeting: It has a wide selection of targeting and trigger features that manipulate the behavior you want. Whether it’s showing Chaty on specific days or triggering exit intent, this live chat will execute these functions perfectly.
Works out of the box: Chaty uses the best coding convention. Any website supports it; you’ll only have to load a single JavaScript file. The live chat is fast and accurate with premium replies.
Tracking metrics with Google Analytics: You’ll be able to track traffic sources, open clicks, and page clicks with the live chat’s Google Analytics integration. It also has room for Google events. This makes your decision-making process, especially those data-driven ones, to be super easy.
Custom channels: If you wish to add a social channel that Chaty does not support, well, you can use the platform’s add-ons button to add your preferred social channel. This way, you can easily be reachable in any channel, ensuring you grow your audience.
Pricing
You can go for four types of subscriptions: free, basic, pro, and growth.
Different subscriptions have different visitors per month, but all other features remain constant throughout these subscriptions. In the free subscription, you pay nothing for a maximum number of 500 visitors.
With the basic subscription, you’ll pay $15 per month for 10,000 visitors. Pro subscription charges $39 per month for a maximum of 50,000 visitors. Growth subscription; you’ll pay $79 per month for a maximum of 150,000 visitors.
3. HelpCrunch Live Chat
This is another one-stop-shop customer support solution. It consists of pop-ups, knowledge management, email marketing, and email automation.
You’re able to tweak the design of the chat widget to give it a personal touch.
The WhatsApp plugin for website can send proactive messages to website visitors – letting them know that you’re ready to offer help.
HelpCrunch live chat also outlays customer information right at the chat window. It comes with a demo video for the installation setup.
Features
- HelpCrunch live chat has tools that allow you to consolidate customer information under one roof.
- The live chat has additional features that offer comfort, like private notes, saved responses, knowledge-based integrations, performance reports, and customer satisfaction.
- Its WordPress chat plugin allows unseen messages to be resent to customers through the mail.
Pricing
It has three plans: free, basic, and unlimited which go for $15, $25, and $620 respectively.
4. Customers.ai (Formerly MobileMonkey)
MobileMonkey, although not currently offering new subscriptions (as of March 27, 2024), was a popular sales outreach automation tool with a focus on Facebook Messenger marketing that has now rebranded as Customers.ai
MobileMonkey joined all live chats on different social media platforms into one messaging box. Users have a combination of live chats and chatbots, allowing prospects to get the answers they need.
MobileMonkey expanded beyond Facebook Messenger to include other messaging platforms like SMS, web chat, and potentially WhatsApp (depending on the subscription plan). This allowed businesses to connect with customers on their preferred channels.
Customers.ai (formerly MobileMonkey) now focuses on improving website conversions through lead generation and visitor engagement
Pricing
Their chat services are integrated into their various plans which start at $199 per month and go up to as high as $799.
5. Chaport
If you’re looking for a personalized experience, Chaport is one for the books, providing multiple live chats and chatbots.
The free chat on the website has a unique feature that allows you to send automated messages to website visitors under specific rules.
You can target a specific audience using certain customer behaviors and patterns.
This allows your live agents to engage with potential customers who are highly likely to convert, plus those who are confused at an opportune time.
Features
- Group features allow your sales reps to transfer or join other chats in real time, creating an experience dedicated to customer success.
- Integrations with Telegram, Viber, and Facebook, allowing you to answer questions from all platforms
- Typing insights.
- Desktop and mobile app options allow you to chat with customers where you are. It also has chatbots that answer common questions and determine leads.
Pricing
They offer a free plan which includes two operators for your live chat operations. If you want more than that, you’ll have to sign up for either the Pro or Unlimited plan.
6. Olark
Another live chat app that has multiple messaging options on various social platforms is Olark.
It features great analytics that offers a WhatsApp WordPress plugin that gives you up to minutes of live metrics.
You can observe customer satisfaction, chat volume, and agent activity upon request.
Attaining such information may come in handy as far as daily staffing logistics are concerned. You’ll be able to make daily decisions that help support your staff adequately.
Moreover, the Shopify chat plugin has tools to allow your live agents to open and direct new chats. The tools consist of pre-written messages that can be automatically sent to website visitors.
This ensures you save time as you move between chats.
Features
- Automation rules.
- Chat tools that reassign to provide consistent service and solutions.
- The live chat app provides chat analysts that enable you to monitor chat volume to determine your busiest time, allowing you to staff accordingly.
- It analyzes and reviews visitor history and interactions with a particular customer with the chat widget.
- Olark allows conversation limits, ensuring you effectively manage your customer service team. You’ll be able to limit the number of chats per agent.
Pricing
A fully-featured live chat is about $29 per month. What you get from this subscription is reporting, integration, and insight features to boost marketing and overall sales.
Conclusion
If you’re looking for suitable ManyChat chat alternatives that offer superior features and optimize customer experience, live chats will suffice.
However, Chaty beats when it comes to superiority. It gives you more than 20 social platforms to connect with your live chat – this allows you to have 24/7 customer support, which creates leads that can convert into sales.
There’s nothing more worthwhile to a customer than customer experience. They’ll remember the way you treated them more than the product. It’s, therefore, wise as a business to look for means to boost customer experience.
Getting Chaty is certainly one. Try Chaty for free!
