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A chat plugin for a website can be a critical part of the strategy to make your webpage more responsive and engaging for your visitors. Typically, implementing one requires that you retain the services of an underlying platform. Whether it’s…
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You’d be hard-pressed to go anywhere where people are not acutely aware of WhatsApp. Studies show that since 2020, WhatsApp has been registering around one million users daily. It is only the second non-Google app to pass the five billion…
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Social media has become an irreplaceable tool for connecting with new audiences and sustaining existing relationships with customers. So many people in the world use social media today. The numbers put it at 4.48 billion people worldwide. That’s a great…
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Live chat systems are a great way to connect with new and prospective customers. By doing this, the customer feels more confident that they need your product or that they should spend money on your website. This is also very…
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In the era of connectivity, social networks have become a key part of our daily lives, including companies’ marketing strategies, allowing us to follow the things that interest us and easily engage with others. However, behind this seamless experience lies…
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Building a successful customer service team is crucial for delivering outstanding customer experiences and shaping how customers perceive your organization. Your customer service team is the foundation of your customer service function, and managing it requires careful consideration and planning….
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Staying relevant in all aspects of your business is pretty important- but customer service is up there at the top of the list. It is a simple fact: companies are far more likely to retain clients and secure repeat business…
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Customer satisfaction is the lifeblood of any successful business, and in today’s competitive marketplace, it’s more important than ever to stay on top of your game. That’s why we’ve put together a list of 12 customer satisfaction metrics you can…
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The growing popularity of social media platforms as great places to do business means that forward-thinking companies have access to unlimited pools of potential customers to do business with. However, it also means the level of competition to get a…
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When starting, most e-commerce websites opt to go for advertising as a way of getting traffic to their shops. Majority of them neglect using SEO as a way of closing sales as they feel it takes time and may not…
