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The e-commerce industry has experienced a lot of changes in recent years, one of which is that people are more interested in what a brand is about than the products they offer. Building a strong community in today’s world requires…
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Have you ever gotten a fantastic idea for a business but been too confused about how to turn your idea into a reality? That’s the common fate of most new business owners especially if you’re thinking about starting your own…
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Over the last few years, customers have started using chat apps and other messaging tools to request information from businesses. When customers need assistance, companies should be where their clients are. In 2020, roughly 74% of clients messaged a company…
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Simplifying the ability to be reached, HelloBox is a widget available on WhatsApp, Messenger, and Telegram. These are just a few of the applications on which HelloBox can be found and used. Why Use HelloBox? Since 2018, HelloBox has been…
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Chatbots have become a powerful tool for enhancing customer experience and boosting conversion rates as businesses work to remain ahead of their competitors and meet the requirements of their consumers. Chatbots replicate human communication using artificial intelligence (AI) and may…
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Having a live chat app for your business can go a mile in ensuring the sustainability of your business operations and customer service. If you are one of those businesses that have realized how having a live chat solution can…
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In today’s digital era, a staggering 3.6 billion people actively use social media platforms, making it the go-to channel for customers to interact with their favorite brands. With the growing demand for instant and personalized customer service, businesses must leverage…
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In the business world, growth is the key to success, and reaching new customers plays a crucial role in achieving that growth. With so many businesses competing for attention, it’s essential to have a strategic plan in place to stay…
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As businesses continue to expand and evolve, customer engagement has become a top priority for many companies. One of the most effective ways to engage customers is through live chat. Live chat has emerged as a powerful tool for businesses…
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As the world becomes increasingly customer-centric, providing exceptional customer service is no longer just a nice-to-have, it’s a must-have. The power of social media and online reviews means that one negative experience can quickly spiral into a public relations nightmare….
