The e-commerce industry has seen steady growth in recent years. According to a report by Forrester Research, global online sales are expected to exceed $1 trillion by 2021. This is mainly due to the rise of Shopify businesses.

Shopify’s chat function is a great option if you’re looking for a way to connect with your customers. With Shopify’s app chat, you can easily mingle with your customers and get to know them better.

Below we will share five of the best plugins available, but first, let’s dive into some exciting facts on Shopify businesses.

What You Didn’t Know About Shopify Businesses

Over the years, Shopify has become one of the most popular e-commerce platforms. It has come a long way since it started as a simple platform. Now, it is one of the most popular e-commerce solutions, powering businesses of all types and sizes.

While Shopify is often praised for its features and capabilities, one area where it could improve is customer support. Regarding customer service, live chat is becoming an increasingly popular option for businesses.

In this blog post, we’ll look at how a Shopify live chat plugin can improve the customer experience in online stores.

1. Chatway

When it comes to Shopify, one of the best live chat apps that stands out as a compelling option is Chatway. This exceptional platform not only surpasses the competition but also offers a plethora of features that seamlessly enhance the customer service journey for businesses, forging stronger connections with their valued patrons. Its sleek and contemporary live chat interface ensures a smooth and hassle-free experience right from the moment you start.

Chatway’s excellent customer service is made clear by how easily it can send questions to the right areas. No matter if a customer has a question about sales, technology, or a product, support agents can easily use this tool to help each customer in a focused and expert way. Also, being able to share pictures and files makes the interaction even better because it gives a visual answer that leaves no room for confusion and improves the quality of support.

Chatway live chat widget on website

Key Features

Here’s a breakdown of Chatway’s features:

  • Real-time messaging for quick responses 
  • Customizable chat widgets that give a  professional look
  • Chat transcripts that offer a context-rich support experience
  • Canned responses for providing consistent answers and speeding up resolution
  • File and image sharing
  • Agent availability status that sets clear expectations

Chatway is also available on mobile (iOS and Android) to help you keep in touch with customer enquiries and queries on the go.

Pricing: Chatway is available for free. Try it here!

2. Chaty

Chaty is a chat app that is easy to use and install on a Shopify store. The app chat is available for free and can be easily installed.

It includes features such as Facebook messenger on Shopify or group video chat via Skype in one place – without leaving what you’re doing! This app is perfect for anyone who wants to chat with friends, family, or colleagues without hassle.

Allow the conversations with your customers to flow naturally with Chaty, and you may be surprised at their direction. By letting the conversation unfold organically, you can build a rapport with your customers that is both natural and genuine.

Chaty also supports unlimited customer channels, so you can always connect to your customers. Having multiple customer channels guarantees that there will always be efficient support for customers.

Another great feature is the direct chat channel option. With direct chat channels, customers can feel more confident that they will promptly receive the help they need.

This live chat plugin brings the best messaging platforms to your website, thus allowing you to connect easily with your customers and provide them with the hassle-free support they need. Best of all, it won’t cost you an arm and a leg!

Furthermore, these features are also included:

  • Analytics
  • Messaging Channels
  • Customization
  • Support
  • Apps
  • Seamless integrations

Try Chaty here!

 

3. Tidio

Tidio is a live chat plugin that allows you to communicate with your customers in real time. With this Shopify live chat, you can chat with your visitors and answer their questions in seconds. It’s straightforward to set up and use, making it acceptable for small businesses or even those who want to save some money by not hiring a dedicated employee.

With the Tidio app chat, you’ll be able to see all of the conversations on one screen, as well as specific details such as which products people are interested in buying, along with other information depending on how many fields are filled out during signup. Here are some more of the live chat plugin features described in detail:

  • Live chat feature – When used in conjunction with chatbots, you’ll unlock the full communicative potential of this tool.
  • Order management system – Speed up customer service by utilizing Shopify’s built-in features during conversations. Get to know your customers, reply more quickly, and make better recommendations.
  • Chatbots – Using this, you can easily automate your conversations, sales processes, and other business operations.
  • AI Response Bots – Automate almost half of your conversations by implementing solutions to common questions asked by customers.
  • Ticketing – Keep issues tracked, tagged, and prioritized adequately to make your team and clients happy.
  • Departments – By implementing a system that allows clients to speak with the right individual at the correct company division, people will be able to solve their issues faster and more efficiently.

4. Comm100

This cloud-based Shopify live chat software offers a free plan and a free trial. The Comm100 for Shopify extension will help you grow your store with live chat support and email marketing.

Comm100 has been around since 2004 and provides 24/7 support to most countries worldwide. It now has over one million users and is committed to helping small businesses reach their goals through affordable tools like the website builder, stock photos library, etc.

Some great features of the Comm100 app chat include the following:

  • Use your data to improve customer experience.
  • Comm100 prides itself on its uncompromising security and privacy measures, which are tailored to meet the needs of every industry
  • Comm100 offers live chat software that can be conveniently cloud or self-hosted on-premises
  • You can fully customize the chat window, deploy targeted surveys, and segment visitors to better understand your customer base
  • Comm100 live chatbots automate more than 80% of all chats, making it easier for you to provide quality customer service
  • Take advantage of the 24/7 live chat customer support, plus phone and SMS support during business hours. You can also use the built-in WhatsApp chat any time of day or night

5. Zendesk

Zendesk is a customer service software company that provides businesses with various customer support features. The company offers a free plan that includes email, phone, and ticketing support.

If you need live chat functionality not included in the free version of Zendesk, you’ll have to upgrade to the paid plans, starting at $15/month.

The best part about using Zendesk is that it integrates with other apps seamlessly, including Shopify. It has even integrated with Google Analytics to organize all your data into one place!

With this integration enabled on your store, you’ll see how many visitors are using the tool by clicking on the “Calls” tab in Google Analytics and if someone clicks “Close Call” instead of answering the phone call or replying via email. They’ll still be able to access their account through Zendesk, so there won’t be any loss in service quality here, either!

Zendesk software was built considering how to make it easy for your team to provide great customer service with its website chat app and keep your business organized.

6. Gorgias

Lastly, Gorgias is the e-commerce helpdesk that turns your customer service into a profit center. By automating everyday tasks, Gorgias frees up your team to focus on high-value activities that improve customer retention and generate new revenue.

With its powerful integrations, you can continue to use the tools you already know and love. With Gorgias, excellent customer service is just a few clicks away. The app knows exactly what your customers want and provides helpful tools so that you can better serve them.

You can more easily keep track of communications by centralizing your 1:1 interactions with Georgias using email, social media, live chat, voice, and SMS channels. This allows businesses to stay on top of all customer queries and complaints in one place, making it easier to address issues and provide a better overall experience. 

With the help of Gorgias’ automation add-on, your team can now focus on more important tasks. This tool was designed to resolve common customer inquiries easily and promptly so that you can get back up quickly when another issue arises!

Help your support teams customize their workspace with special tools, and help them be more efficient by showing only the relevant information from over 65+ leading e-commerce applications.

With Georgias, you can get performance feedback in real-time through statistics and surveys. This allows you to see how you’re doing and what areas need improvement. Additionally, it’s a great way to see what your employees are up to and get their opinion on things.

Conclusion

There are a lot of website chat plugins out there, and it can take time to decide which one is right for your site. By taking the time to choose a Shopify live chat plugin that’s tailored to your site, you can ensure that it will enhance your user experience.

You know the saying, timing is everything. Well, that’s especially true when providing excellent customer service.

If you’re not available to answer your customers’ questions in real-time, they’re likely to go find someone who is. That’s where Chaty comes in, a chat app that helps you connect with your customers in real-time, so you can provide them with the answers they need when they need them.

If you want to improve your customer service and increase your bottom line, sign up on our website and start CHATY’ing today!