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Small businesses may need all the help that they can get, particularly when it comes to customer service and support. The company may not have enough cash on hand to hire more people, and that means one or two employees…
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With 46% of people saying they like live chat more than any other communication channels- and roughly the same amount saying they expect it from modern companies- can you really afford not to have it? The popularity of live chat…
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Looking for chat solutions for your website is becoming harder every year. Many powerful products are coming out, and if you don’t know what to look for, you risk investing your money into a poor solution for your business. Crisp…
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Happy and satisfied customers help businesses thrive. However, in an ever-changing consumer world, it’s hard to pinpoint what exactly makes customers happy. Even well-established brands are constantly looking for ways to improve their customer service. For new organizations, though, the…
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Since the pandemic, e-commerce sales have been on the rise. However, with global economic uncertainty, the need for brands to improve lead qualification and conversion rates is as important as it’s ever been. Welcoming consumers back with open arms, the…
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Consumers today expect quick, efficient, and personalized assistance when interacting with businesses and browsing through their websites. Chat plugins play a pivotal role in meeting these evolving customer service needs. How? They create room for instant communication and smooth user…
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Customer service has become an important area for businesses that want to stand out in a crowded market. Artificial Intelligence (AI) has brought about a new era of customer service that will change the way businesses interact with their clients. …