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Chatting to customers online is difficult, especially when the tone can be missed over chat. Giving customers one-word answers with little detail isn’t the best way to conduct a live chat. A few rules of etiquette govern any conversation, whether…
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The role played by live chat apps in boosting productivity and improving customer service for businesses cannot be underestimated. Technology has in many ways brought people closer together, and one way it does that is through using software systems such…
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The competition is so high today that people expect no less than excellence from customer service. According to Hubspot, 93% of customers will likely purchase again from companies offering good customer service. Luckily, various modern technologies, like chatbots, artificial intelligence,…
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Running a small business is exhilarating, and with the advancements in online tools and ways to connect people, the growth opportunities have never been greater. Social media has almost 4.5 billion users around the world- many of whom are actively…
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A chat plugin for a website can be a critical part of the strategy to make your webpage more responsive and engaging for your visitors. Typically, implementing one requires that you retain the services of an underlying platform. Whether it’s…
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You’d be hard-pressed to go anywhere where people are not acutely aware of WhatsApp. Studies show that since 2020, WhatsApp has been registering around one million users daily. It is only the second non-Google app to pass the five billion…
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Live chat systems are a great way to connect with new and prospective customers. By doing this, the customer feels more confident that they need your product or that they should spend money on your website. This is also very…
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In the era of connectivity, social networks have become a key part of our daily lives, including companies’ marketing strategies, allowing us to follow the things that interest us and easily engage with others. However, behind this seamless experience lies…
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When starting, most e-commerce websites opt to go for advertising as a way of getting traffic to their shops. Majority of them neglect using SEO as a way of closing sales as they feel it takes time and may not…
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The e-commerce industry has experienced a lot of changes in recent years, one of which is that people are more interested in what a brand is about than the products they offer. Building a strong community in today’s world requires…
