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  • 10 Live Chat Etiquettes For A More Courteous Communication with Customers

    10 Live Chat Etiquettes For A More Courteous Communication with Customers

    By

    Didi Inuk
    August 23, 2023
    Chat

    Chatting to customers online is difficult, especially when the tone can be missed over chat. Giving customers one-word answers with little detail isn’t the best way to conduct a live chat.  A few rules of etiquette govern any conversation, whether…

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  • What are the Best Alternatives to LiveChat

    What are the Best Alternatives to LiveChat

    By

    Abbey Claire Dela Cruz
    August 15, 2023
    Chat, Chat Solutions

    The role played by live chat apps in boosting productivity and improving customer service for businesses cannot be underestimated. Technology has in many ways brought people closer together, and one way it does that is through using software systems such…

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  • Utilizing Technology in Customer Service: Chatbots, AI, and Automation

    Utilizing Technology in Customer Service: Chatbots, AI, and Automation

    By

    Abbey Claire Dela Cruz
    August 8, 2023
    All, Chat

    The competition is so high today that people expect no less than excellence from customer service. According to Hubspot, 93% of customers will likely purchase again from companies offering good customer service. Luckily, various modern technologies, like chatbots, artificial intelligence,…

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  • 12 Ways to Use Social Media For Small Businesses Growth

    12 Ways to Use Social Media For Small Businesses Growth

    By

    Didi Inuk
    August 1, 2023
    All, Chat

    Running a small business is exhilarating, and with the advancements in online tools and ways to connect people, the growth opportunities have never been greater.  Social media has almost 4.5 billion users around the world- many of whom are actively…

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  • Tidio vs. LiveChat: Which is Better?

    Tidio vs. LiveChat: Which is Better?

    By

    Didi Inuk
    July 18, 2023
    Chat, Chat Solutions

    A chat plugin for a website can be a critical part of the strategy to make your webpage more responsive and engaging for your visitors. Typically, implementing one requires that you retain the services of an underlying platform. Whether it’s…

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  • How To Use WhatsApp To Create A Seamless Sales Funnel

    How To Use WhatsApp To Create A Seamless Sales Funnel

    By

    Abbey Claire Dela Cruz
    July 12, 2023
    Chat, Customer Service

    You’d be hard-pressed to go anywhere where people are not acutely aware of WhatsApp. Studies show that since 2020, WhatsApp has been registering around one million users daily. It is only the second non-Google app to pass the five billion…

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  • CallBell Alternatives: 5 Customer Chat Widgets For Your Website

    CallBell Alternatives: 5 Customer Chat Widgets For Your Website

    By

    Abbey Claire Dela Cruz
    June 27, 2023
    Chat

    Live chat systems are a great way to connect with new and prospective customers. By doing this, the customer feels more confident that they need your product or that they should spend money on your website. This is also very…

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  • Social Media Privacy Issues Everyone Should Be Aware Of

    Social Media Privacy Issues Everyone Should Be Aware Of

    By

    Didi Inuk
    June 14, 2023
    Chat

    In the era of connectivity, social networks have become a key part of our daily lives, including companies’ marketing strategies, allowing us to follow the things that interest us and easily engage with others. However, behind this seamless experience lies…

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  • 12 Easy Ways to Rank Higher & Grow Sales with Ecommerce SEO

    12 Easy Ways to Rank Higher & Grow Sales with Ecommerce SEO

    By

    Didi Inuk
    May 18, 2023
    All, Chat

    When starting, most e-commerce websites opt to go for advertising as a way of getting traffic to their shops. Majority of them neglect using SEO as a way of closing sales as they feel it takes time and may not…

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  • 11 Community Building Tips for E-commerce Business Owners

    11 Community Building Tips for E-commerce Business Owners

    By

    Didi Inuk
    May 15, 2023
    All, Chat

    The e-commerce industry has experienced a lot of changes in recent years, one of which is that people are more interested in what a brand is about than the products they offer.  Building a strong community in today’s world requires…

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