With an average increase of 43% in customer service chats in 2022, customers are turning to live chat as their preferred mode of communication for questions and concerns due to its convenience and efficiency. For companies, live chat has become…
During peak shopping seasons like Black Friday, exceptional customer service is key to driving sales. Shoppers expect fast, personalized support, especially with time-sensitive deals on the line. Live chat delivers real-time assistance, helping customers make quick decisions, resolve issues, and…
Chat plugins are a game-changer for WordPress websites. They offer real-time support, boost conversions, and improve customer satisfaction. From proactive assistance to accessibility features, chat plugins can transform your website and drive business growth. Let’s explore why they’re essential for…
Today’s world is fast-paced and primarily digitized, and companies must find a way to use technology in customer service. Luckily, live chat is a viable solution now. Primarily, live chat helps companies provide real-time support, which drives engagement and enhances…
Live chat is essential for customer service. These tools can help you drive sales, improve satisfaction, offer immediate support, engage clients, and gather insights. However, choosing the right app can be challenging. In this comparison, we will focus on Drift…
Did you know that 73% of customers find live chat to be the best way of communicating with a company? If that wasn’t surprising enough, 60% of chatters spend more per purchase than those who don’t chat. Live chat is…
Customers are what keep businesses afloat. Without them, companies can’t get sales or profit in any way from what they do. Fortunately, people have developed new ways to improve their customer service to promote client retention and loyalty. Live chats…
If you’ve been using Freshchat for your business, you probably know it’s a solid tool for customer communication. But let’s be real – there’s always room for improvement, right? Sometimes, you need a live chat solution that offers a bit…
Live chat plugins have revolutionized how people communicate- offering comprehensive solutions for businesses to connect with customers, improve service, and boost conversion. Looking for the best live chat tool for your business? Here is a head-to-head comparison of Drift vs 3CX…
The introduction of live chat software completely revolutionized how companies approach the issue of customer support. Simply doing the bare minimum is no longer an option for any business trying to build a good reputation and strong customer base. When…
