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Effective communication with website visitors is no longer optional in today’s digital world – it’s essential. While many businesses lean on Jivochat for this purpose, there’s a vast sea of alternatives to live chat options out there. In this article,…
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The role played by live chat apps in boosting productivity and improving customer service for businesses cannot be underestimated. Technology has in many ways brought people closer together, and one way it does that is through using software systems such…
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The competition is so high today that people expect no less than excellence from customer service. According to Hubspot, 93% of customers will likely purchase again from companies offering good customer service. Luckily, various modern technologies, like chatbots, artificial intelligence,…
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A chat plugin for a website can be a critical part of the strategy to make your webpage more responsive and engaging for your visitors. Typically, implementing one requires that you retain the services of an underlying platform. Whether it’s…
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Having a live chat app for your business can go a mile in ensuring the sustainability of your business operations and customer service. If you are one of those businesses that have realized how having a live chat solution can…
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Customer service software for digital companies is always evolving. Installing a chat app to connect with customers in real-time is one of the most popular methods of the decade so far. Chat apps allow people to communicate with each other,…
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Small businesses often struggle to gain visibility online. However, there are some plugins that can help improve the functionality and user experience of their website. In this blog post, we’ll discuss the top must-have plugins for small business websites. Top…
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Customer service has been a factor since trade has been around. That’s going all the way back to before the common era. Communication between a business and its consumers has evolved. Gone are the days when customers and merchants interacted…
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If you still run an eCommerce business in 2023 on a WordPress website like most people, then you must do all you can to keep up with the latest technology and eCommerce trends in order to remain competitive, generate leads,…
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According to data, 53% of shoppers said they’ve stopped purchasing from an eCommerce store because of a bad experience or because a competitor has offered a better one. Everything all comes down to a need for more understanding of customer…
