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  • Creative Ways to Use WhatsApp Chat on Your WordPress Website

    Creative Ways to Use WhatsApp Chat on Your WordPress Website

    By

    Didi Inuk
    May 19, 2025
    Chat, Chat Solutions

    According to BankMyCell, there were 2.7 billion WhatsApp users worldwide in 2023, a staggering 15% increase since 2022. With most smartphone owners having WhatsApp, it has become the most popular mobile messenger app in the world.  As of 2023, on…

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  • Zendesk Chat vs. Chaport: Indepth Comparison

    Zendesk Chat vs. Chaport: Indepth Comparison

    By

    Damilola Oyetunji
    March 14, 2025
    Chat, Chat Solutions

    Live chat has become a critical tool for customer service, with more consumers preferring it over other support channels. Businesses that implement live chat often experience higher engagement and more conversions. Two of the top contenders in the live chat…

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  • Wati vs. Chatra: Which Live Chat Support Tool Is Better?

    Wati vs. Chatra: Which Live Chat Support Tool Is Better?

    By

    Damilola Oyetunji
    March 3, 2025
    Chat, Chat Solutions

    We live in a digital age where people have come to expect excellent customer service. They are no longer willing to wait to receive answers to simple questions but expect to be able to find the information they need in…

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  • Shopify Inbox vs Zoho Chat: A Detailed Comparison

    Shopify Inbox vs Zoho Chat: A Detailed Comparison

    By

    Damilola Oyetunji
    February 6, 2025
    Chat, Chat Solutions

    If you have just started a business or are conducting a website revamp, you’ll need a reliable live chat support tool to help you provide an excellent user experience.  Live chat is an important element for commercial websites because it…

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  • Customer Support Tool Stack for Small Businesses in 2025

    Customer Support Tool Stack for Small Businesses in 2025

    By

    Damilola Oyetunji
    January 2, 2025
    Chat, Chat Solutions

    If an online business is to succeed and attract more customers than its closest competitors, it has to have the right software to back up its online marketing campaigns. One of the key areas that require a perfectly functioning and…

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  • Use Live Chat for eCommerce to Boost Sales & Customer Satisfaction

    Use Live Chat for eCommerce to Boost Sales & Customer Satisfaction

    By

    Damilola Oyetunji
    December 9, 2024
    Chat, Chat Solutions

    Shopping used to be all about visiting a store, picking out what you wanted, and chatting with a friendly assistant if you had any questions.  But now, we do so much of our shopping online! With eCommerce websites, we can…

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  • The Ultimate Customer Service Guide for Live Chat Teams in 2025

    The Ultimate Customer Service Guide for Live Chat Teams in 2025

    By

    Damilola Oyetunji
    December 4, 2024
    Chat, Chat Solutions

    Live chat has become one of the most powerful tools for customer engagement. It allows businesses to resolve customer inquiries instantly, offering an experience that is both efficient and personal. However, building a high-performing live chat team requires more than…

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  • Overcoming Client Objections Through Live Chat During Proposals

    Overcoming Client Objections Through Live Chat During Proposals

    By

    Damilola Oyetunji
    November 29, 2024
    Chat, Chat Solutions

    Proposals are a vital part of winning clients and building trust. However, one of the most challenging aspects of this process is handling client objections—whether about pricing, value, or compatibility. Unresolved concerns can derail negotiations and lead to missed opportunities….

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  • The Complete Customer Service Toolkit for Small Teams

    The Complete Customer Service Toolkit for Small Teams

    By

    Damilola Oyetunji
    November 13, 2024
    Chat Solutions, Customer Service

    Delivering excellent customer service should be most companies’ top priority. It can determine whether you’re successful in the long run or not. Small businesses often struggle to create a seamless workspace where agents can deliver a great experience to customers….

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  • 3CX Vs Gorgias: Is One Better Than the Other?

    3CX Vs Gorgias: Is One Better Than the Other?

    By

    Damilola Oyetunji
    November 8, 2024
    Chat, Chat Solutions

    Competition for customers is getting tougher with each passing day. The advance of technology means that small businesses are now able to go toe-to-toe with industry giants when it comes to providing a unique customer experience on their online platforms….

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