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According to data, 53% of shoppers said they’ve stopped purchasing from an eCommerce store because of a bad experience or because a competitor has offered a better one. Everything all comes down to a need for more understanding of customer…
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Live chat makes it easy for your customers to get assistance instantly when having problems or questions. It’s much better than sending an email where they may not know when to expect a response. Various live chat tools are available…
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You worked hard to build your business. Now, it’s time to share it with the world. A chat app can maximize traffic, boost sales, and redefine customer interaction. Olark is one of the most popular chat tools. However, there are…
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The e-commerce industry has seen steady growth in recent years. According to a report by Forrester Research, global online sales are expected to exceed $1 trillion by 2021. This is mainly due to the rise of Shopify businesses. Shopify’s chat…
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Live chat has become one of the support channels with the quickest growth over the past few years. There’s a compelling reason for that: It’s efficient in time, convenience and money. Marketing teams must have come across the HubSpot Chat at…
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HelpCrunch and MobileMonkey are two popular solutions within the business world. These tools are often compared, even though they have slightly different purposes. Here’s a quick comparison between HelpCrunch and MobileMonkey. We hope it helps you understand the variations to…