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You’ll agree with me that customer service is everything in our world today. People want answers to their questions and they want them fast, and conveniently. That’s where live chat software often comes in. Businesses can offer instant support to…
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Live chat software is a communication tool that lets website visitors interact with a company’s representatives in real time. In a nutshell, it’s a virtual customer service agent available 24/7 to answer questions, provide assistance, and address concerns. Unlike traditional…
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Providing excellent customer service is key to growing your e-commerce business or online store. Live chat lets you connect with customers in real-time, answer their questions quickly, and ultimately boost sales and conversions. There are many live chat tools to…
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Live chat apps have become valuable resources for companies. These customer service tools play a key role in the interactions that businesses have with people through their websites, so they can increase sales, build trust among audiences, improve customer satisfaction,…
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Most people spend a huge amount of time surfing the web. That number is more than 60% of the global population. Not surprisingly, the average user spends almost seven hours—six hours and 40 minutes, to be exact—on the internet every…
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Multi-channel started as a buzzword, though it’s evolved to become a necessity for all types of online businesses. In a sense, multi-channel messaging allows you to connect with your customers on their preferred networks. This is a potent strategy, and…
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When running a small business, every interaction matters. And nothing shines brighter than exceptional customer support when trying to impress customers and build their loyalty. The secret weapon drives positive word-of-mouth and transforms fleeting customers into lifelong fans. But let’s…
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Small businesses may need all the help that they can get, particularly when it comes to customer service and support. The company may not have enough cash on hand to hire more people, and that means one or two employees…