by Didi Inuk | Mar 28, 2023 | All, Chat, customer service
As businesses continue to expand and evolve, customer engagement has become a top priority for many companies. One of the most effective ways to engage customers is through live chat. Live chat has emerged as a powerful tool for businesses of all sizes, providing a...
by Didi Inuk | Mar 24, 2023 | All, customer service
As the world becomes increasingly customer-centric, providing exceptional customer service is no longer just a nice-to-have, it’s a must-have. The power of social media and online reviews means that one negative experience can quickly spiral into a public...
by Abbey Claire Dela Cruz | Mar 22, 2023 | Chat, Chat Solutions, customer service
Customer service software for digital companies is always evolving. Installing a chat app to connect with customers in real-time is one of the most popular methods of the decade so far. Chat apps allow people to communicate with each other, no matter what part of the...
by Didi Inuk | Mar 13, 2023 | All, Chat, customer service
In today’s cutthroat marketplace, a company that doesn’t provide exceptional support to its customers will quickly fall behind the competition. Providing excellent customer service can be crucial to retaining existing clients and attracting new ones....
by Didi Inuk | Feb 21, 2023 | Chat, customer service, ecommerce
Each of us has experienced the aggravation of receiving poor customer service. Any of the following can turn potential customers off – taking too long to follow up; calling hotlines and getting no response; waiting days for a response. Every business revolves...
by Didi Inuk | Jan 5, 2023 | All, Chat, Chat Solutions, customer service, ecommerce, sales
According to data, 53% of shoppers said they’ve stopped purchasing from an eCommerce store because of a bad experience or because a competitor has offered a better one. Everything all comes down to a need for more understanding of customer experience in eCommerce. ...
