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Effective communication with website visitors is no longer optional in today’s digital world – it’s essential. While many businesses lean on Jivochat for this purpose, there’s a vast sea of alternatives to live chat options out there. In this article,…
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The rising popularity and dependency on social media platforms have had a profound impact on e-commerce. As the number of people using social media increases worldwide, with the average user accessing 6.6 social media platforms on a monthly basis, it…
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A chat plugin for a website can be a critical part of the strategy to make your webpage more responsive and engaging for your visitors. Typically, implementing one requires that you retain the services of an underlying platform. Whether it’s…
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You’d be hard-pressed to go anywhere where people are not acutely aware of WhatsApp. Studies show that since 2020, WhatsApp has been registering around one million users daily. It is only the second non-Google app to pass the five billion…
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Building a successful customer service team is crucial for delivering outstanding customer experiences and shaping how customers perceive your organization. Your customer service team is the foundation of your customer service function, and managing it requires careful consideration and planning….
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Staying relevant in all aspects of your business is pretty important- but customer service is up there at the top of the list. It is a simple fact: companies are far more likely to retain clients and secure repeat business…
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Customer satisfaction is the lifeblood of any successful business, and in today’s competitive marketplace, it’s more important than ever to stay on top of your game. That’s why we’ve put together a list of 12 customer satisfaction metrics you can…
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Have you ever gotten a fantastic idea for a business but been too confused about how to turn your idea into a reality? That’s the common fate of most new business owners especially if you’re thinking about starting your own…
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Over the last few years, customers have started using chat apps and other messaging tools to request information from businesses. When customers need assistance, companies should be where their clients are. In 2020, roughly 74% of clients messaged a company…
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Having a live chat app for your business can go a mile in ensuring the sustainability of your business operations and customer service. If you are one of those businesses that have realized how having a live chat solution can…
