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  • 10 Jivochat Alternatives to Supercharge Website Communication

    10 Jivochat Alternatives to Supercharge Website Communication

    By

    Didi Inuk
    September 20, 2023
    All, Chat Solutions

    Effective communication with website visitors is no longer optional in today’s digital world – it’s essential. While many businesses lean on Jivochat for this purpose, there’s a vast sea of alternatives to live chat options out there. In this article,…

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  • 5 Tips for Mastering Social Commerce Customer Service

    5 Tips for Mastering Social Commerce Customer Service

    By

    Didi Inuk
    July 21, 2023
    All, Customer Service

    The rising popularity and dependency on social media platforms have had a profound impact on e-commerce. As the number of people using social media increases worldwide, with the average user accessing 6.6 social media platforms on a monthly basis, it…

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  • Tidio vs. LiveChat: Which is Better?

    Tidio vs. LiveChat: Which is Better?

    By

    Didi Inuk
    July 18, 2023
    Chat, Chat Solutions

    A chat plugin for a website can be a critical part of the strategy to make your webpage more responsive and engaging for your visitors. Typically, implementing one requires that you retain the services of an underlying platform. Whether it’s…

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  • How To Use WhatsApp To Create A Seamless Sales Funnel

    How To Use WhatsApp To Create A Seamless Sales Funnel

    By

    Abbey Claire Dela Cruz
    July 12, 2023
    Chat, Customer Service

    You’d be hard-pressed to go anywhere where people are not acutely aware of WhatsApp. Studies show that since 2020, WhatsApp has been registering around one million users daily. It is only the second non-Google app to pass the five billion…

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  • 6 Tips To Build And Manage A Customer Service Team

    6 Tips To Build And Manage A Customer Service Team

    By

    Didi Inuk
    June 9, 2023
    All, Customer Service

    Building a successful customer service team is crucial for delivering outstanding customer experiences and shaping how customers perceive your organization. Your customer service team is the foundation of your customer service function, and managing it requires careful consideration and planning….

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  • 8 Customer Service Trends that are Still Relevant Today

    8 Customer Service Trends that are Still Relevant Today

    By

    Didi Inuk
    June 5, 2023
    All, Customer Service

    Staying relevant in all aspects of your business is pretty important- but customer service is up there at the top of the list. It is a simple fact: companies are far more likely to retain clients and secure repeat business…

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  • 12 Customer Satisfaction Metrics to Track in 2023

    12 Customer Satisfaction Metrics to Track in 2023

    By

    Didi Inuk
    May 29, 2023
    All, Customer Service

    Customer satisfaction is the lifeblood of any successful business, and in today’s competitive marketplace, it’s more important than ever to stay on top of your game. That’s why we’ve put together a list of 12 customer satisfaction metrics you can…

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  • The Ultimate Checklist for Starting a Successful E-Commerce Store

    The Ultimate Checklist for Starting a Successful E-Commerce Store

    By

    Didi Inuk
    May 1, 2023
    All, Customer Service

    Have you ever gotten a fantastic idea for a business but been too confused about how to turn your idea into a reality? That’s the common fate of most new business owners especially if you’re thinking about starting your own…

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  • All You Need To Know About Chat Apps For Your Business

    All You Need To Know About Chat Apps For Your Business

    By

    Abbey Claire Dela Cruz
    April 27, 2023
    Chat, Customer Service

    Over the last few years, customers have started using chat apps and other messaging tools to request information from businesses. When customers need assistance, companies should be where their clients are. In 2020, roughly 74% of clients messaged a company…

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  • 10 Best Live Chat Apps for Better Customer Service 2022

    10 Best Live Chat Apps for Better Customer Service 2022

    By

    Abbey Claire Dela Cruz
    April 6, 2023
    Chat, Chat Solutions

    Having a live chat app for your business can go a mile in ensuring the sustainability of your business operations and customer service. If you are one of those businesses that have realized how having a live chat solution can…

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