by Abbey Claire Dela Cruz | Sep 26, 2022 | Chat, customer service
Do you happen to be looking for advice on dealing with the occasional frustrated or angry customer in a live chat? You may be searching to know how to handle angry customers because customer support is a tough job. Sometimes, a customer will initiate a conversation...
by Abbey Claire Dela Cruz | Jul 29, 2022 | Chat, Chat Solutions, customer service
A chat plugin for a website can be a critical part of the strategy to make your webpage more responsive and engaging for your visitors. Typically, implementing one requires that you retain the services of an underlying platform. Whether it’s a WordPress chat...
by Abbey Claire Dela Cruz | Jul 11, 2022 | Chat, customer service, ecommerce
The world was already threading on digital grounds, and the pandemic fastened up the process even further. Most businesses want to connect with their consumers in many shapes or forms. As studies reveal, retail sales through digital channels, including...
by Abbey Claire Dela Cruz | May 27, 2022 | Chat, customer service
That connection to a business is most strongly felt by customers when they have received the necessary support for anything that may have gone wrong. As such, companies have become synonymous with making conversational and personal support interactions the nuts and...
by Abbey Claire Dela Cruz | May 18, 2022 | Chat, Chat Solutions, customer service
Live chat apps allow you to reach out to your customers when they have problems they can’t solve or questions. This is so much better than sending an email, which is a case where you don’t know when you’ll get a response. The fast and immediate response featured on...
by Abbey Claire Dela Cruz | May 7, 2022 | Chat, customer service, sales
Online review platforms for businesses and service providers are usually packed with comments from irate customers, bemoaning their bad experiences when reaching out for customer support. This has made customer representatives very unpopular, and many times, customers...
