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The rising popularity and dependency on social media platforms have had a profound impact on e-commerce. As the number of people using social media increases worldwide, with the average user accessing 6.6 social media platforms on a monthly basis, it…
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Building a successful customer service team is crucial for delivering outstanding customer experiences and shaping how customers perceive your organization. Your customer service team is the foundation of your customer service function, and managing it requires careful consideration and planning….
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Staying relevant in all aspects of your business is pretty important- but customer service is up there at the top of the list. It is a simple fact: companies are far more likely to retain clients and secure repeat business…
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Customer satisfaction is the lifeblood of any successful business, and in today’s competitive marketplace, it’s more important than ever to stay on top of your game. That’s why we’ve put together a list of 12 customer satisfaction metrics you can…
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Have you ever gotten a fantastic idea for a business but been too confused about how to turn your idea into a reality? That’s the common fate of most new business owners especially if you’re thinking about starting your own…