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Staying relevant in all aspects of your business is pretty important- but customer service is up there at the top of the list. It is a simple fact: companies are far more likely to retain clients and secure repeat business…
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Customer satisfaction is the lifeblood of any successful business, and in today’s competitive marketplace, it’s more important than ever to stay on top of your game. That’s why we’ve put together a list of 12 customer satisfaction metrics you can…
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Have you ever gotten a fantastic idea for a business but been too confused about how to turn your idea into a reality? That’s the common fate of most new business owners especially if you’re thinking about starting your own…
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Over the last few years, customers have started using chat apps and other messaging tools to request information from businesses. When customers need assistance, companies should be where their clients are. In 2020, roughly 74% of clients messaged a company…
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Having a live chat app for your business can go a mile in ensuring the sustainability of your business operations and customer service. If you are one of those businesses that have realized how having a live chat solution can…
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In today’s digital era, a staggering 3.6 billion people actively use social media platforms, making it the go-to channel for customers to interact with their favorite brands. With the growing demand for instant and personalized customer service, businesses must leverage…
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As businesses continue to expand and evolve, customer engagement has become a top priority for many companies. One of the most effective ways to engage customers is through live chat. Live chat has emerged as a powerful tool for businesses…
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As the world becomes increasingly customer-centric, providing exceptional customer service is no longer just a nice-to-have, it’s a must-have. The power of social media and online reviews means that one negative experience can quickly spiral into a public relations nightmare….
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Customer service software for digital companies is always evolving. Installing a chat app to connect with customers in real-time is one of the most popular methods of the decade so far. Chat apps allow people to communicate with each other,…
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In today’s cutthroat marketplace, a company that doesn’t provide exceptional support to its customers will quickly fall behind the competition. Providing excellent customer service can be crucial to retaining existing clients and attracting new ones. Businesses typically assist clients by…
