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  • 6 Proven Approaches for Implementing Multilingual Support on Online Stores 

    6 Proven Approaches for Implementing Multilingual Support on Online Stores 

    By

    Didi Inuk
    July 26, 2023
    All, Ecommerce

    The global market landscape is constantly changing, and as e-commerce continues to thrive, the demand for product and services are expanding beyond geographical or national borders. Online stores are catering to a more diverse audience with different languages these days,…

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  • 5 Tips for Mastering Social Commerce Customer Service

    5 Tips for Mastering Social Commerce Customer Service

    By

    Didi Inuk
    July 21, 2023
    All, Customer Service

    The rising popularity and dependency on social media platforms have had a profound impact on e-commerce. As the number of people using social media increases worldwide, with the average user accessing 6.6 social media platforms on a monthly basis, it…

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  • 8 Customer Service Trends that are Still Relevant Today

    8 Customer Service Trends that are Still Relevant Today

    By

    Didi Inuk
    June 5, 2023
    All, Customer Service

    Staying relevant in all aspects of your business is pretty important- but customer service is up there at the top of the list. It is a simple fact: companies are far more likely to retain clients and secure repeat business…

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  • 12 Customer Satisfaction Metrics to Track in 2023

    12 Customer Satisfaction Metrics to Track in 2023

    By

    Didi Inuk
    May 29, 2023
    All, Customer Service

    Customer satisfaction is the lifeblood of any successful business, and in today’s competitive marketplace, it’s more important than ever to stay on top of your game. That’s why we’ve put together a list of 12 customer satisfaction metrics you can…

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  • 10 Steps to Getting the Perfect Social Media Strategy for Your Business

    10 Steps to Getting the Perfect Social Media Strategy for Your Business

    By

    Didi Inuk
    May 24, 2023
    All, Ecommerce

    The growing popularity of social media platforms as great places to do business means that forward-thinking companies have access to unlimited pools of potential customers to do business with.  However, it also means the level of competition to get a…

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  • 12 Easy Ways to Rank Higher & Grow Sales with Ecommerce SEO

    12 Easy Ways to Rank Higher & Grow Sales with Ecommerce SEO

    By

    Didi Inuk
    May 18, 2023
    All, Chat

    When starting, most e-commerce websites opt to go for advertising as a way of getting traffic to their shops. Majority of them neglect using SEO as a way of closing sales as they feel it takes time and may not…

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  • The Ultimate Checklist for Starting a Successful E-Commerce Store

    The Ultimate Checklist for Starting a Successful E-Commerce Store

    By

    Didi Inuk
    May 1, 2023
    All, Customer Service

    Have you ever gotten a fantastic idea for a business but been too confused about how to turn your idea into a reality? That’s the common fate of most new business owners especially if you’re thinking about starting your own…

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  • 6 Practices to Ensure Conversion Rate Optimization with a Chatbot

    6 Practices to Ensure Conversion Rate Optimization with a Chatbot

    By

    Didi Inuk
    April 13, 2023
    All, Ecommerce

    Chatbots have become a powerful tool for enhancing customer experience and boosting conversion rates as businesses work to remain ahead of their competitors and meet the requirements of their consumers. Chatbots replicate human communication using artificial intelligence (AI) and may…

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  • The Role of Social Media in Omnichannel Customer Service

    The Role of Social Media in Omnichannel Customer Service

    By

    Didi Inuk
    April 4, 2023
    All, Customer Service

    In today’s digital era, a staggering 3.6 billion people actively use social media platforms, making it the go-to channel for customers to interact with their favorite brands. With the growing demand for instant and personalized customer service, businesses must leverage…

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  • 9 Ways A Customer Support Virtual Assistant Can Grow Your Business

    9 Ways A Customer Support Virtual Assistant Can Grow Your Business

    By

    Didi Inuk
    February 21, 2023
    Chat, Customer Service

    Each of us has experienced the aggravation of receiving poor customer service. Any of the following can turn potential customers off – taking too long to follow up; calling hotlines and getting no response; waiting days for a response. Every…

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