by Abbey Claire Dela Cruz | Nov 28, 2022 | ecommerce
According to Statista, the estimated losses to online fraud were about 20 billion US dollars in 2021. During the Covid-19 crisis, even more, people started shopping online, and those with less experience were more prone to eCommerce fraud. Online merchants also...
by Abbey Claire Dela Cruz | Nov 14, 2022 | Chat, ecommerce
As technology and interests evolve, businesses must do the best they can to adapt and meet their customers in a comfortable space. Customer engagement is certainly a lot different from where it used to be, especially when instant gratification is such a central piece...
by Abbey Claire Dela Cruz | Oct 24, 2022 | Chat, ecommerce
A chat widget is a great asset to any eCommerce website. It makes it simple and easy to contact your customers and for them to contact you. GetButton is just one chat widget, however. There are many others to choose from. This article looks at the five best...
by Abbey Claire Dela Cruz | Aug 19, 2022 | Chat, ecommerce
Good customer service involves a network of tools to operate efficiently. The whole management system will stand at a standstill when one operating tool fails. Even though excellent customer service doesn’t rely on one factor, tracking your website chat...
by Abbey Claire Dela Cruz | Jul 11, 2022 | Chat, customer service, ecommerce
The world was already threading on digital grounds, and the pandemic fastened up the process even further. Most businesses want to connect with their consumers in many shapes or forms. As studies reveal, retail sales through digital channels, including...
by Abbey Claire Dela Cruz | Feb 21, 2022 | Chat, customer service, ecommerce
It may be obvious to this point, but customer service is one of the most critical parts of any eCommerce business. Regardless of what product or service you’re selling, clients are much more likely to come back in the future if you have excellent customer service....
