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15 Effective Ways to Improve Your Customer’s Online Shopping Experience

15 Effective Ways to Improve Your Customer’s Online Shopping Experience

by Didi Inuk | Jan 5, 2023 | All, Chat, Chat Solutions, customer service, ecommerce, sales

 According to data, 53% of shoppers said they’ve stopped purchasing from an eCommerce store because of a bad experience or because a competitor has offered a better one. Everything all comes down to a need for more understanding of customer experience in eCommerce. ...
What is a Live Chat: Examples and Best Practices

What is a Live Chat: Examples and Best Practices

by Abbey Claire Dela Cruz | May 13, 2022 | Chat, sales

Successful businesses are always looking for ways to optimize the demands of their customers. Most consumers are aligning with businesses that offer quicker and more convenient shopping experiences, especially for online retailers.  According to Forbes, there has been...
Live Chat 101: Ultimate Guide to Becoming a Live Chat Expert

Live Chat 101: Ultimate Guide to Becoming a Live Chat Expert

by Abbey Claire Dela Cruz | May 7, 2022 | Chat, customer service, sales

Online review platforms for businesses and service providers are usually packed with comments from irate customers, bemoaning their bad experiences when reaching out for customer support. This has made customer representatives very unpopular, and many times, customers...
Different Tones of Customer Interaction on Your Service Channels

Different Tones of Customer Interaction on Your Service Channels

by Abbey Claire Dela Cruz | Apr 15, 2022 | Chat, customer service, sales

Excellent customer interaction is more like treating others how you’ll like to be treated. It is among the vital components of operating a successful business. A happy customer will always be loyal to your business and even go as far as recommending other customers to...
We’re launching Chaty as a standalone product!

We’re launching Chaty as a standalone product!

by karina | Jan 12, 2022 | Chat, customer service, ecommerce, sales, Shopify, Website, WordPress

The wait has come to an end. The Chaty app that you can use on any platform is finally coming to life and we’re super excited to share this milestone with you.  After months of development, we are releasing Chaty as an app that can be used on any platform so...

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