What is GDPR?

The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy for all individuals within the European Union. GDPR also addresses the export of personal data outside the EU. It aims to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU. We take the GDPR very seriously at Chaty and apply all the following changes and features to all of our users around the world. This article describes the GDPR compliance status of Chaty.

What Chaty did about it?

Our users’ privacy and individual rights are very important to us. 

  • We learned and researched the GDPR requirements from the base.
  • We planned the required changes within our software.
  • We applied those changes with our development team.
  • We also used Ecomply (GDPR task management tool) and created RPA as a data processor to make sure we went through every single requirement.
  • We debugged and validated that all the changes work as planned. This article describes the GDPR compliance status of Chaty.

1. Awareness of the GDPR

All managers and employees responsible for the software development, design and infrastructure maintenance of Poptin LTD (the owner of Chaty), an Israeli limited company (and the owner company of Premio Inc.), are aware of the GDPR requirements.

Tests and code reviews are performed by our development team and Data Protection Officers before any code deployment to the platform. We always take data protection and privacy by design into consideration when developing a new feature, infrastructure, integration or any processing activities. We also made sure any 3rd party products we use are GDPR compliant and aware, as mentioned below.

2. Information we store on our customers

When a user registers and opts-in, he/she needs to fill out their:

  • Email
  • First name
  • Last name

and approve our Terms of Service and Privacy Policy.

We also collect the country of the user for tax purposes.

A user can also fill out more information, also with his/her consent, such as:

  • Company name
  • VAT number
  • Address

3. Information we store on our customers’ end-users (visitors)

  • We may collect and store information from your end-users (visitors) regarding their use of your website. Information such as: pages visited, links clicked, non-sensitive text entered, mouse movements, as well as information more commonly collected, such as his/her IP address, referring URL, operating system, device, browser (user agent), cookie information, and any other information from the visitor regarding the visitors’ behaviour and use of the Chaty widget.
  • If a visitor opts-in a Chaty contact form, we store that information for you. This information is based on what fields you chose to add in your contact form and includes all the information your visitors provides there such as name, email, phone, etc.
  • You can delete this information at any time manually
  • We also collect the date stamp, timestamp, IP address of your end-users so you can easily demonstrate consent.
  • Chaty does NOT share your visitors’ information with 3rd party tools, unless you consent and integrate it from your side.
  • Chaty does NOT use this data for advertising purposes or sell the data to 3rd parties

4. Individual rights

The right to be informed: we inform our users about the use that will be made of their data. Our users can request the full RPA report via our contact form 
The right of access: our users can access all their data from their dashboard.
The right of rectification: our users can update their information anytime they need through their profile page.
The right of erasure: our users can delete their account themselves from the interface (if they are not on a paid plan), or send us a request to delete their account and all the information related to it filling out our contact form
The right to restrict processing: we have processes in place to ensure that we respond to a request for restriction without undue delay and within one week of receipt. We have appropriate methods in place to indicate and restrict the processing of personal data on our systems.
The right to data portability: our users may contact us anytime if they wish to get an export of their data. We have processes in place to ensure that we respond to a request for data portability without undue delay and within one week of receipt.
The right to object: our users and their end-users may contact us anytime regarding this matter and we will take care of any legitimate request.
The right not to be subject to automated decision-making including profiling: we only collect the minimum amount of data needed and we don’t do “profiling”.

5. Updated our Terms of Service and Privacy Policy

You can read our updated Terms of Service and Privacy Policy by clicking on the following links:
Terms of service
Privacy policy

6. DPA

Ask us for our DPA (Data Processing Agreement) and we will send it to you.

7. We reviewed the GDPR status of all the 3rd parties we use

We use platforms and tools like Stripe, Amazon Web Services, Google, Facebook, Elastic Email, Crisp, CloudFlare, Profitwell

8. Data breaches

A personal data breach refers to a breach of security that can lead to accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.

Our duty is to keep our users’ information safe, and report certain types of personal data breach to the relevant supervisory authority within 72 hours. We also understand we must inform affected individuals without undue delay.

We take our users’ personal data, business information and our system security very seriously. These are a few implemented procedures and methods that we take:

We use 2-Factor-Authentication on our sensitive accounts (eg. hosting provider, etc.) and isolated servers for the application and for sensitive data;
Access to our server systems is allowed only from specific IP addresses;
We do daily backups;
We continuously add more automatic security tests to monitor the system;
and more.

Data protection officer

Name: Gal Dubinski
Address: 18 Jerusalem Blvd
Postal code: 7752311
City: Ashdod
Country: Israel
Contact form: 
Telephone: +97235248444

What should you do to go along with the GDPR?

A. Be transparent
Make it clear to the visitor what information you collect;
Make it clear to the visitor why you are collecting their information;
Make it clear what information you will send them and how often
B. Add a checkbox if you want your visitors to agree to your terms of service’
Also, don’t create pre-ticked boxes or any other type of default consent.
C. Delete leads from the platform if you don’t need them anymore or if you were asked to.
D. Use Web Safe Fonts on your Chaty widget instead of Google Fonts. You can see them at the top of the list in your Chaty widget editing page.
E. Show your clients you have a DPA (data processing agreement) with POPTIN LTD