With an average increase of 43% in customer service chats in 2022, customers are turning to live chat as their preferred mode of communication for questions and concerns due to its convenience and efficiency. For companies, live chat has become
According to data, 53% of shoppers said they’ve stopped purchasing from an eCommerce store because of a bad experience or because a competitor has offered a better one. Everything all comes down to a need for more understanding of customer
Startups are often short on funds. Even with millions in investor funding, you can’t afford to spend frivolously if you want to see a return on your investment. The bulk of the budget is typically spent on salaries, office space,
