The competition is so high today that people expect no less than excellence from customer service. According to Hubspot, 93% of customers will likely purchase again from companies offering good customer service. Luckily, various modern technologies, like chatbots, artificial intelligence, and automation tools, make the process of tracking and solving inquiries quick and easy. Yet,…
In today’s digital era, a staggering 3.6 billion people actively use social media platforms, making it the go-to channel for customers to interact with their favorite brands. With the growing demand for instant and personalized customer service, businesses must leverage social media as a vital component of their omnichannel customer service strategy. We’ve closely analyzed…
