According to data, 53% of shoppers said they’ve stopped purchasing from an eCommerce store because of a bad experience or because a competitor has offered a better one. Everything all comes down to a need for more understanding of customer experience in eCommerce. To ensure that people keep coming back, you should focus on making…
What makes your company or brand stand out to customers is the customer experience (CX) they receive. According to Forbes, customer experience is the benchmark of today’s businesses. The question is, how can your brand up your customer experience strategy? A chatbot may just be the answer for you. In 2022, chatbots are everywhere and…
