Happy and satisfied customers are essential to a business’s success. However, in an ever-changing consumer world, it’s hard to pinpoint what exactly makes customers happy. Even well-established brands are constantly looking for ways to improve their customer service. For new…
According to data, 53% of shoppers said they’ve stopped purchasing from an eCommerce store because of a bad experience or because a competitor has offered a better one. Everything all comes down to a need for more understanding of customer…
As businesses continue to expand and evolve, customer engagement has become a top priority for many companies. One of the most effective ways to engage customers is through live chat. Live chat has emerged as a powerful tool for businesses…
