According to data, 53% of shoppers said they’ve stopped purchasing from an eCommerce store because of a bad experience or because a competitor has offered a better one. Everything all comes down to a need for more understanding of customer
The e-commerce industry has experienced a lot of changes in recent years, one of which is that people are more interested in what a brand is about than the products they offer. Building a strong community in today’s world requires
In today’s digital era, a staggering 3.6 billion people actively use social media platforms, making it the go-to channel for customers to interact with their favorite brands. With the growing demand for instant and personalized customer service, businesses must leverage
The world was already threading on digital grounds, and the pandemic fastened up the process even further. Most businesses want to connect with their consumers in many shapes or forms. As studies reveal, retail sales through digital channels, including mobile sales, increased
