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Social media customer service is the art of tending to the needs and concerns of customers through social media platforms. It is simply offering customer service on social media. Thanks to the many evolving technologies and social media apps that…
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Happy and satisfied customers help businesses thrive. However, in an ever-changing consumer world, it’s hard to pinpoint what exactly makes customers happy. Even well-established brands are constantly looking for ways to improve their customer service. For new organizations, though, the…
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Since the pandemic, e-commerce sales have been on the rise. However, with global economic uncertainty, the need for brands to improve lead qualification and conversion rates is as important as it’s ever been. Welcoming consumers back with open arms, the…
