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You’ll agree with me that customer service is everything in our world today. People want answers to their questions and they want them fast, and conveniently. That’s where live chat software often comes in. Businesses can offer instant support to…
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Everyone loves a great buy especially when shopping online. But sometimes, while shopping, you may have questions or doubts about a particular sizing, fit or material. In those moments, all you’re looking for is a quick answer. Wouldn’t it be…
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Live chat apps have become valuable resources for companies. These customer service tools play a key role in the interactions that businesses have with people through their websites, so they can increase sales, build trust among audiences, improve customer satisfaction,…
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There are dozens of plugins you can implement in your WordPress website to make it better. If you want to make the most out of your content, you can’t forget about chat add-ons. A WordPress chat plugin comes with plenty…
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Most people spend a huge amount of time surfing the web. That number is more than 60% of the global population. Not surprisingly, the average user spends almost seven hours—six hours and 40 minutes, to be exact—on the internet every…
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Multi-channel started as a buzzword, though it’s evolved to become a necessity for all types of online businesses. In a sense, multi-channel messaging allows you to connect with your customers on their preferred networks. This is a potent strategy, and…
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For many online businesses, communication is the glue that cements their relationship with potential and current customers. Investing in the right tools for communication is as much an important aspect of their online business as restocking inventory, producing quality products,…