A happy customer is not only more likely to make repeat purchases, but they can also become brand advocates, spreading positive word-of-mouth that can significantly impact your company’s reputation. However, navigating the realm of customer service can be tricky, as there are several common pitfalls that businesses often fall into. In this blog post, we’ll…
Chatting to customers online is difficult, especially when the tone can be missed over chat. Giving customers one-word answers with little detail isn’t the best way to conduct a live chat. A few rules of etiquette govern any conversation, whether it is in person or across an online platform. The benefits include customers who feel…
The role played by live chat apps in boosting productivity and improving customer service for businesses cannot be underestimated. Technology has in many ways brought people closer together, and one way it does that is through using software systems such as Livechat. As more and more people decide to work from home, we have seen…
The competition is so high today that people expect no less than excellence from customer service. According to Hubspot, 93% of customers will likely purchase again from companies offering good customer service. Luckily, various modern technologies, like chatbots, artificial intelligence, and automation tools, make the process of tracking and solving inquiries quick and easy. Yet,…
Running a small business is exhilarating, and with the advancements in online tools and ways to connect people, the growth opportunities have never been greater. Social media has almost 4.5 billion users around the world- many of whom are actively using multiple platforms every day, and many of whom are your potential customers. Here are…
