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A happy customer is not only more likely to make repeat purchases, but they can also become brand advocates, spreading positive word-of-mouth that can significantly impact your company’s reputation. However, navigating the realm of customer service can be tricky, as…
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Chatting to customers online is difficult, especially when the tone can be missed over chat. Giving customers one-word answers with little detail isn’t the best way to conduct a live chat. A few rules of etiquette govern any conversation, whether…
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The role played by live chat apps in boosting productivity and improving customer service for businesses cannot be underestimated. Technology has in many ways brought people closer together, and one way it does that is through using software systems such…
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The competition is so high today that people expect no less than excellence from customer service. According to Hubspot, 93% of customers will likely purchase again from companies offering good customer service. Luckily, various modern technologies, like chatbots, artificial intelligence,…
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Running a small business is exhilarating, and with the advancements in online tools and ways to connect people, the growth opportunities have never been greater. Social media has almost 4.5 billion users around the world- many of whom are actively…
