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  • 9 Customer Service Fails And How to Avoid Them

    9 Customer Service Fails And How to Avoid Them

    By

    Didi Inuk
    August 30, 2023
    All

    A happy customer is not only more likely to make repeat purchases, but they can also become brand advocates, spreading positive word-of-mouth that can significantly impact your company’s reputation.  However, navigating the realm of customer service can be tricky, as…

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  • 10 Live Chat Etiquettes For A More Courteous Communication with Customers

    10 Live Chat Etiquettes For A More Courteous Communication with Customers

    By

    Didi Inuk
    August 23, 2023
    Chat

    Chatting to customers online is difficult, especially when the tone can be missed over chat. Giving customers one-word answers with little detail isn’t the best way to conduct a live chat.  A few rules of etiquette govern any conversation, whether…

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  • What are the Best Alternatives to LiveChat

    What are the Best Alternatives to LiveChat

    By

    Abbey Claire Dela Cruz
    August 15, 2023
    Chat, Chat Solutions

    The role played by live chat apps in boosting productivity and improving customer service for businesses cannot be underestimated. Technology has in many ways brought people closer together, and one way it does that is through using software systems such…

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  • Utilizing Technology in Customer Service: Chatbots, AI, and Automation

    Utilizing Technology in Customer Service: Chatbots, AI, and Automation

    By

    Abbey Claire Dela Cruz
    August 8, 2023
    All, Chat

    The competition is so high today that people expect no less than excellence from customer service. According to Hubspot, 93% of customers will likely purchase again from companies offering good customer service. Luckily, various modern technologies, like chatbots, artificial intelligence,…

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  • 12 Ways to Use Social Media For Small Businesses Growth

    12 Ways to Use Social Media For Small Businesses Growth

    By

    Didi Inuk
    August 1, 2023
    All, Chat

    Running a small business is exhilarating, and with the advancements in online tools and ways to connect people, the growth opportunities have never been greater.  Social media has almost 4.5 billion users around the world- many of whom are actively…

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