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  • How AI Can Enhance Your Customer Service Experience

    How AI Can Enhance Your Customer Service Experience

    By

    Didi Inuk
    October 26, 2023
    All, Customer Service

    Customer service has become an important area for businesses that want to stand out in a crowded market. Artificial Intelligence (AI) has brought about a new era of customer service that will change the way businesses interact with their clients. …

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  • 7 Effective Live Chat Strategies To Adopt On Your Website

    7 Effective Live Chat Strategies To Adopt On Your Website

    By

    Didi Inuk
    October 20, 2023
    All, Chat

    Are you still providing customer support via phone or email? Then, it’s time to level up and implement live chat on your website.  Why? Live chat software offers high operational efficiency, empowering agents to handle multiple conversations at the same…

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  • 5 Tried Ways for Increasing Online Sales with Live Chat

    5 Tried Ways for Increasing Online Sales with Live Chat

    By

    Didi Inuk
    October 12, 2023
    All, Customer Service

    In the search for strategies that drive online sales, many businesses turn to popular options such as paid marketing, events, webinars, referrals and word-of-mouth marketing. Live chat shouldn’t be overlooked as a strategy because its impact is far-reaching.  Live chat…

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  • 5 Freemium Live Chat Apps That’ll Scale Customer Service Quickly

    5 Freemium Live Chat Apps That’ll Scale Customer Service Quickly

    By

    Didi Inuk
    October 5, 2023
    All, Chat

    No matter what industry your business operates in, you’ll agree with me that excellent customer service is a non-negotiable part of your business success.  While there are many channels available to interact with your customers – email, phone call, social…

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  • The Benefits of Knowledge Base Articles in Live Chat

    The Benefits of Knowledge Base Articles in Live Chat

    By

    Abbey Claire Dela Cruz
    October 2, 2023
    Chat, Customer Service

    That connection to a business is most strongly felt by customers when they have received the necessary support for anything that may have gone wrong. As such, companies have become synonymous with making conversational and personal support interactions the nuts…

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