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  • How to Write a Sincere and Effective Apology Letter to a Customer

    How to Write a Sincere and Effective Apology Letter to a Customer

    By

    Damilola Oyetunji
    April 23, 2025
    Chat, Customer Service

    In any business, maintaining customer trust and loyalty is paramount. One of the most important moments that can either strengthen or undermine this trust is when a customer encounters an issue with your product or service. When a problem arises,…

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  • 7 Website Tweaks That Drive More Leads (+ Examples)

    7 Website Tweaks That Drive More Leads (+ Examples)

    By

    Damilola Oyetunji
    April 7, 2025
    Chat

    How do you use your website to drive growth and maximize profits? You might think that the secret lies in optimizing for sales. But this isn’t necessarily the best strategy out there — especially as consumers rarely ever decide to…

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  • Zendesk Chat vs. Chaport: Indepth Comparison

    Zendesk Chat vs. Chaport: Indepth Comparison

    By

    Damilola Oyetunji
    March 14, 2025
    Chat, Chat Solutions

    Live chat has become a critical tool for customer service, with more consumers preferring it over other support channels. Businesses that implement live chat often experience higher engagement and more conversions. Two of the top contenders in the live chat…

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  • Wati vs. Chatra: Which Live Chat Support Tool Is Better?

    Wati vs. Chatra: Which Live Chat Support Tool Is Better?

    By

    Damilola Oyetunji
    March 3, 2025
    Chat, Chat Solutions

    We live in a digital age where people have come to expect excellent customer service. They are no longer willing to wait to receive answers to simple questions but expect to be able to find the information they need in…

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  • 5 Business Proposal Tools to Explore in 2025 

    5 Business Proposal Tools to Explore in 2025 

    By

    Damilola Oyetunji
    February 20, 2025
    All

    In 2025, business proposal tools are essential for streamlining workflows, enhancing professionalism, and increasing conversion rates. They save time, improve branding, provide engagement insights, and boost efficiency. Modern tools leverage AI, automation, and collaboration to generate smart content, automate repetitive…

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  • Shopify Inbox vs Zoho Chat: A Detailed Comparison

    Shopify Inbox vs Zoho Chat: A Detailed Comparison

    By

    Damilola Oyetunji
    February 6, 2025
    Chat, Chat Solutions

    If you have just started a business or are conducting a website revamp, you’ll need a reliable live chat support tool to help you provide an excellent user experience.  Live chat is an important element for commercial websites because it…

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  • How to Add Live Chat to a Website with Chaty

    How to Add Live Chat to a Website with Chaty

    By

    Damilola Oyetunji
    January 16, 2025
    Chat, Customer Service

    Effective communication with website visitors is essential for building trust, driving engagement, and boosting conversions. Live chat has become a powerful tool for offering real-time support and personalizing user experiences. According to smbguide.com, live chat satisfies 85% of users, also…

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  • Customer Support Tool Stack for Small Businesses in 2025

    Customer Support Tool Stack for Small Businesses in 2025

    By

    Damilola Oyetunji
    January 2, 2025
    Chat, Chat Solutions

    If an online business is to succeed and attract more customers than its closest competitors, it has to have the right software to back up its online marketing campaigns. One of the key areas that require a perfectly functioning and…

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  • Use Live Chat for eCommerce to Boost Sales & Customer Satisfaction

    Use Live Chat for eCommerce to Boost Sales & Customer Satisfaction

    By

    Damilola Oyetunji
    December 9, 2024
    Chat, Chat Solutions

    Shopping used to be all about visiting a store, picking out what you wanted, and chatting with a friendly assistant if you had any questions.  But now, we do so much of our shopping online! With eCommerce websites, we can…

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  • The Ultimate Customer Service Guide for Live Chat Teams in 2025

    The Ultimate Customer Service Guide for Live Chat Teams in 2025

    By

    Damilola Oyetunji
    December 4, 2024
    Chat, Chat Solutions

    Live chat has become one of the most powerful tools for customer engagement. It allows businesses to resolve customer inquiries instantly, offering an experience that is both efficient and personal. However, building a high-performing live chat team requires more than…

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