No matter what goes on in your life, if you run a business or offer a service, your customers expect to reach you when they need you. That means that even if you’re experiencing technical problems, downturns, or minor inconveniences like your coffee spilling on your laptop, you still need to be where your customers are – providing assistance, help or information. 

Userlike is one such popular tool that lets you improve customer satisfaction, boost service efficiency, and transform your customer experience. However, there are many alternatives on the market for people who have different reasons to switch.

Whether it’s the broken notifications system or the delays in response from the customer service team, it’s best to consider a reliable Userlike alternative for your business to help with communication.

Keeping most of the requirements of businesses in mind, we’ve reviewed the top eight Userlike alternatives to help you make an informed decision before shifting to any of these tools. 

Top 8 Userlike Alternatives for Your Business in 2024

If you’re looking for powerful Userlike alternatives for your business in 2024, here are our top eight picks that can help build your brand and improve customer interactions

1. Chaty

With support for more than 20 apps social and communication platforms, Chaty allows you to seamlessly engage with your customers on their preferred messaging platforms, including WhatsApp, Facebook Messenger, Telegram, Snapchat, and many more. 

Chaty is an affordable Userlike alternative, enabling you to customize your chat popup layouts while inserting merge tags (URL and title) within them. The option to analyze visitor interactions can further improve their overall appeal.

What makes Chaty unique is the additional features that the tool comes with. Contact forms, for example, capture essential details of potential customers to generate leads. You can also send follow-up emails through the app to improve conversion rates. 

Chaty comes with a wide range of targeting features that tailor fit your widget depending on the location of your visitors. These customized triggers can play an important role in building your brand. 

Best for: Customization, multi-channel communication, and advanced targeting.

Plans and Pricing

• Free plan – $0 per month
• Basic – $15 per month
• Pro – $39 per month
• Growth – $79 per month

2. LiveChat

Turn website visitors into customers with LiveChat. Engage with your audience using pre-set messages to start selling your brand from day one. By addressing your potential clients’ needs, you can convert them across multiple channels using this powerful tool. 

Besides communicating through the standard chat, LiveChat lets businesses integrate the app with e-commerce platforms to send customers recommendations according to their needs. 

LiveChat stands out among most of the other Userlike alternatives, as the app lets you reduce tedious tasks with automation. With AI Assist, you can reply twice as fast and reduce reading time. Your agents can also receive reply suggestions based on your knowledge base. 

While dealing with customers and addressing their needs is important, LiveChat also lets you analyze data using advanced analytics. These insights can assist in making better business decisions. 

Best for: Multi-channel communication and tracking key metrics.

Plans and Pricing

• Starter – $20 per month per agent
• Team – $41 per month per agent
• Business – $59 per month per agent
• Enterprise – Call for more details

3. Intercom

Intercom is the only tool that combines an AI chatbot, help desk, and proactive support, allowing you to reduce your costs while keeping your customers satisfied. Trusted by over 25,000 businesses, this Userlike alternative will help you get more done faster. 

Here are a couple of features that make Intercom one of the best Userlike alternatives on the market: 

• Tickets optimized for team collaboration can help resolve complex issues.
• The shared inbox allows every employee to work smarter and collaborate faster. 
• Integrate your help center on the Intercom platform to let your customers find answers to their queries. 
• The AI Chatbot, Fin, can solve problems and escalate issues to the relevant customer team if needed. 

Best for: Chatbots for seamless automation and help center integration for automated replies.

Plans and Pricing

• Essential – $39 per seat per month
• Advanced – $99 per seat per month
• Expert – $139 per seat per month

4. Drift

Drift is an AI-powered buyer engagement platform that interacts and engages with customers to learn more about them and create the most personalized experiences. It helps identify your website visitors and their intent to convert more high-volume traffic. 

You can distinguish between your customers and identify growth opportunities to deliver relevant experiences with Drift. This Userlike alternative is sophisticated enough to create personalized playbooks for real-time conversions. 

Drift offers many different features to help improve your customer experiences, some of which include Drift Engage, Site Concierge, and Bionic Chatbots. 

Best for: Platform integration and widget customization to build a complete support package. 

Plans and Pricing

• Premium – $2,500 per month
• Advanced – Call for more information 
• Custom – Depends on your business needs

5. Olark

With Olark, you can make your business human by using live chat software for sales, marketing, and customer support. 

It is an intuitive platform that listens, learns, and improves from all of the customer interactions, helping organize data on your CRM while letting you apply insights to optimize your products and services. 

Custom pre-chat forms, triggered messages, unlimited integrations, real-time dashboards, and Google analytics, among many other features, make Olark a fantastic Userlike alternative.

Best for: Lead generation and repetitive task automation with scheduled callbacks.

Plans and Pricing

• Standard – $29 per month per seat
• Olark Pro – Call for more details

6. JivoChat

Connect with your customers using JivoChat, a platform that can help you build excellent support service through messaging. It allows you to bring all of the conversations to a single location, ensuring faster response times and improved satisfaction. 

JivoChat is a Userlike alternative that provides fantastic integration with your CRM and over 50 different platforms, including Weebly, Shopify, Slack, and WordPress. It’s a secure solution that helps monitor communication quality and prevent client data leakage.

Best for: Mobile apps.

Plans and Pricing

• Basic – Free
• Professional – $19 per agent per month
• Enterprise – $38 per agent per month

7. Zendesk

Zendesk is an award-winning customer service software with many different features to keep your customers happy and engaged. It lets you create meaningful connections, turn data into valuable insights, and build loyalty and revenue. 

Some of the most notable features of Zendesk include workforce management, integrations, ticketing, routing and intelligence, and reporting and analytics. 

Best for: Fast and efficient customer support and knowledge base.

Plans and Pricing

• Support Team – €19 per agent per month
• Support Professional – €55 per agent per month
• Support Enterprise – €115 per agent per month

8. Smartsupp

Smartsupp is a unique solution for providing quick and streamlined customer support. It offers fantastic integration capabilities and helps drive online sales through conversions. 

Trusted by more than 100,000 business owners, Smartsupp makes every visitor interaction valuable by providing a human touch to conversations. It automatically engages and captures leads from your website and turns them into potential customers. 

Best for: Chatbox customization for small businesses.

Plans and Pricing

• Free – $0 
• Standard – $19.5 per month
• Pro – $48 per month

Choosing the Right Userlike Alternative

Here are a few factors that you should consider when choosing a Userlike alternative that’s right for your business: 

• Multi-channel messaging is crucial, as it can help you connect with customers across different platforms. 
• Look for features that encourage more customer feedback. These may include follow-up emails, discount popups, and customizable chat widgets.
• Ease of use is essential, as you want your agents to use the Userlike alternative as efficiently as possible. 
• It should offer fantastic customer support through faster replies, AI-generated responses, and recommendations.
• The Userlike alternative must have robust data tracking and analytics tools to drive leads and improve conversion rates.
• It should save your business money by not only automating tasks but also being reasonably priced. 

Wrapping It Up…

While Userlike is a fantastic tool that provides a wide range of features to improve your business’s customer support, there are many other options that you can explore. However, each platform is unique and caters to the different needs of an organization.

If you’re looking for a customer communication tool that you can start with on a small level and scale as your business grows, we recommend our tool – Chaty.  Our free plan gives you access to get started with any financial commitment, and as your business needs grow, you can add more features to capture and captivate your customers.