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7 Best Chat App Alternatives to LiveAgent

7 Best Chat App Alternatives to LiveAgent

by Abbey Claire Dela Cruz | May 18, 2022 | Chat, Chaty Alternatives, customer service

Live chat apps allow you to reach out to your customers when they have problems they can’t solve or questions. This is so much better than sending an email, which is a case where you don’t know when you’ll get a response. The fast and immediate response featured on...
Live Chat 101: Ultimate Guide to Becoming a Live Chat Expert

Live Chat 101: Ultimate Guide to Becoming a Live Chat Expert

by Abbey Claire Dela Cruz | May 7, 2022 | Chat, customer service, sales

Online review platforms for businesses and service providers are usually packed with comments from irate customers, bemoaning their bad experiences when reaching out for customer support. This has made customer representatives very unpopular, and many times, customers...
10 Best Live Chat Apps for Better Customer Service 2022

10 Best Live Chat Apps for Better Customer Service 2022

by Abbey Claire Dela Cruz | Apr 25, 2022 | Chat, Chaty Alternatives, customer service

Having a live chat app for your business can go a mile in ensuring the sustainability of your business operations and customer service. If you are one of those businesses that have realized how having a live chat solution can enhance your brand, you’ve landed on the...
Different Tones of Customer Interaction on Your Service Channels

Different Tones of Customer Interaction on Your Service Channels

by Abbey Claire Dela Cruz | Apr 15, 2022 | Chat, customer service, sales

Excellent customer interaction is more like treating others how you’ll like to be treated. It is among the vital components of operating a successful business. A happy customer will always be loyal to your business and even go as far as recommending other customers to...
How to Conduct Customer Satisfaction Surveys

How to Conduct Customer Satisfaction Surveys

by Abbey Claire Dela Cruz | Apr 6, 2022 | Chat, customer service, Website

Customer satisfaction surveys are a great way to get feedback and compliments. You can use clients’ information to better your business or improve your customer service department.  Using a WordPress chat plugin, you can conduct surveys and determine what your...
Top 5 Trengo Alternatives and Similar Chat Apps You Need to Know

Top 5 Trengo Alternatives and Similar Chat Apps You Need to Know

by Abbey Claire Dela Cruz | Mar 29, 2022 | Chat, Chaty Alternatives, customer service

Customer service software for digital companies is always evolving. Installing a chat app to connect with customers in real-time is one of the most popular methods of the decade so far. Trengo is certainly one of the best-known names, but it is far from the only...
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