To take your business to the next level, you need to first learn how to embrace technology and use the power of website chat apps, such as Pure Chat.
By implementing a chat plugin, such as this one, into your everyday customer interactions, you will soon begin to see improvements in the way your team members relate to customers.
Having a solid chat support foundation is regularly overlooked by most businesses. However, such oversight will only end up causing your business to lag behind your closest competitors, which would be unfortunate when all you really need is a good website chat button.
What is Pure Chat?
There is a reason why Pure Chat is one of the most popular live chat solutions for small to mid-sized teams. It has been proven to be reliable, and when appropriately used, Pure Chat allows organizations to have better conversations with their customers.
Using features such as real-time analytics and contact history, you can better understand your customers’ needs like never before. These are the tools every growing business needs to measure marketing campaign effectiveness, get feedback on user experiences, and keep track of traffic trends.
If seamless communication that sounds natural and gets you the desired results is what you are after, then Pure Chat is the ideal chat plugin for your needs.
However, even with the 30-day money-back guarantee, Pure Chat is still on the expensive side. A starting price of $39 per month for the basic package is more than what other website chat support apps are charging. This is why you need to consider finding a good Pure Chat alternative.
Consider These Seven Alternatives
You will be surprised by how many great Pure Chat alternatives are out there! The following examples are the ones you need to seriously consider:
1. Chatway
Chatway effortlessly rises as an exceptional alternative to PureChat, surpassing the competition by delivering an impressive array of features that revolutionize the art of customer service.
Some of these features include:
- Real-time messaging for quick responses
- Customizable chat widgets that give a professional look
- Chat transcripts that offer a context-rich support experience
- Canned responses for providing consistent answers and speeding up resolution
- File and image sharing
- Agent availability status that sets clear expectations
When inquiries knock on your digital door, Chatway empowers agents to respond immediately, diving headfirst into resolving specific needs with finesse.
The beauty lies in the versatility – whether the queries orbit around intricate technicalities, enticing sales prospects, or diving deep into product intricacies, Chatway empowers agents to seamlessly direct interactions to the apt department.
The result? Specialized, laser-focused assistance that caters to the nuances of each customer’s unique journey.
Chatway isn’t just a live chat app, it’s your customer service champion. Your agents can take this champion on the go using Chatway mobile apps, available on both iOS & Android.
Pricing: Chatway is available for free. Try it here!
2. Chaty
The first chat plugin on our list needs no introduction. Chaty is perhaps one of the biggest rivals of Pure Chat for the top spot of best chat app for customer support and communication. This is why Chaty now boasts a huge following of more than 150,000 users.
One reason for the widespread popularity of Chaty is the focus on building strong and mutually beneficial relationships between your business and your customer base.
To achieve this, Chaty has various tools, such as the WhatsApp chat option, one of the many social media interactions possible with Chaty. You can also reach out to customers on Facebook, Instagram, and Telegram.
If you need your chat plugin to be designed to reflect your company, you can do that easily on Chaty. With just a few clicks, you can change the appearance and design of the chat app.
Do you need to reach multiple customers in a concise space of time? Why not use the click-to-call option available on the Chaty app? In the hands of one of your team members, Chaty has the potential to become a powerful marketing tool.
Effective marketing requires that you go beyond simply reaching out to the first customer on your list. You need to use the targeting feature on Chaty that allows you to identify customers according to their profession, location, and search intent. Such a strategy will help you convert many more interactions into actual sales.
With all these features, Chaty is free for users, allowing you to get hands-on experience before buying the chat support tool.
Key Features
- Great user interface
- Good for social media campaigns using tools such as Whatsapp chat
- Fully customizable
- Has a targeting option
- Supports more than 20 social media platforms
Pricing: Free for the first 50 users. After that, its $9/month
What makes it a great Pure Chat alternative? It is free to use with some of the best chat-plugin features you will ever have.
3. MobileMonkey
With MobileMonkey, you can balance satisfying your customers and running an effective campaign simultaneously. These two can go hand in hand if you use the chat app efficiently, making sure your customer walks away feeling their needs have been addressed while you have also utilized a sales opportunity.
One of the critical strengths of MobileMonkey is in social media marketing. This chat plugin will allow you to build a solid social media presence, while its WhatsApp option allows accessible communication with your customers.
Suppose you need to identify a specific group of potential clients. In that case, MobileMonkey allows you to do that by utilizing email addresses used by customers when they register, giving you a ready list of sales opportunities.
Key Features
- Target customers using emails
- Build a social media network
- Qualify and convert leads
Pricing: Not available
What makes it a great Pure Chat alternative? Top app for social media interactions
4. Intercom
There is no better way to encourage good teamwork than by using the team inbox feature from Intercom. Your employees can easily keep each other updated on various projects they are working on and ask for help when needed.
When you notice your sales are dropping and need to find out why Intercom is a great chat plugin for conducting surveys and collecting data. These can be done on social media platforms, thanks to Intercom’s social media presence.
Key Features
- Social media interactions
- Group inbox
- Customer surveys
- Live chats
Pricing: $74/month
What makes it a great Pure Chat alternative? The customer surveys option is not usually found on many chat apps, making Intercom a great choice.
5. Propofs Chat
Time is everything when dealing with impatient customers who are demanding your attention. You need a responsive app that will allow you to respond to multiple people at the same time, and Propofs does just that. With features such as canned responses, your customers will never notice any delays in your feedback.
Customizable branding also allows you to improve your visibility and help customers to recognize your business. With Propofs you can easily change the design and color of your website chat app to match your company logo.
Key Features
- Real-time messaging and canned responses
- Easy Data import and export
- Customizable chat button
- Complete access control
Pricing: $20/month
What makes it a great Pure Chat alternative? Propofs is great at utilizing canned responses to reduce the time needed when responding to customer complaints.
6. Olark
Sometimes, your team members will be overwhelmed with customer queries, such as during the holiday season. This is when you will need a chat app that can work independently, such as Olark.
Your team can set a few parameters and allow the chat support app to work in the background, quietly sending predetermined responses to customers while your team works on other things. Olark can do this thanks to its triggered messages feature, whereby responses are triggered by certain keywords in the customers’ questions.
Key Features
- Offline responses
- Triggered messages
- Canned messages
- Social media support
Pricing: $29/month
What makes it a great Pure Chat alternative? The triggered messaging feature works really well on Olark and makes this chat plugin a great alternative to consider.
7. Comm100
Comm100 has a powerful omnichannel feature that takes customer support to the next level. The interaction between team members and customers can be done faster than ever with real-time messaging.
This chat app is also highly secure, meaning all your customers’ personal details are kept safe. Features such as SSL encryption and data obfuscation all work together to create a strong fortress for your essential data.
Key Features
- Real-time messaging
- AI-assisted omnichannel
- Secure platform
Pricing: $24/month
What makes it a great Pure Chat alternative? The omnichannel is one of the best ways to interact with customers.
8. Chaport
If you can make your customers feel valued, you are halfway to making a sale. Chaport helps identify specific customers by giving you useful information on their search requests, occupation, and buying habits.
Even in cases where customers preset your team with difficult questions, Chaport has a group chat feature that allows your team to bring their ideas together and assist each other in solving the problem.
With its wide range of features, you will be forgiven for thinking that the training required for using Chaport is extensive. However, the easy-to-use interface makes learning how to run the chat app very easy.
Key Features
- Group chat
- Great interface
- Customer Targeting
- Free signup
Pricing: Free
What makes it a great Pure Chat alternative? The group chat and the fact that it’s a free website chat button make Chaport an attractive option.
Final Thought
To realize better sales figures in such a competitive business environment, you need to consider using a chat app for customer support. While Pure Chat is one of the most popular business choices, its pricing is an issue.
There are plenty of great Pure Chat alternatives to consider. Some of them are even priced much cheaper while still offering useful features. One such app is Chaty, which is a good way to improve customer interactions and boost your sales potential.
