With 46% of people saying they like live chat more than any other communication channels- and roughly the same amount saying they expect it from modern companies- can you really afford not to have it?

The popularity of live chat plugins on business websites has rocketed, and it is easy to understand why. Better customer service, consumer engagement, and lead conversion are just some of the benefits they offer – helping businesses of all shapes and sizes to connect with their customers faster and more effectively.

WordPress chat plugins are undeniably valuable tools, but they are not one-size-fits-all. We have explored the many options and picked 10 that stand out for various reasons. 

In this guide, you can find a comparison of the key features and other important details, an overview of the pros and cons of each one, and some useful tips on how to pick your plugin. 

A Quick View of Our Top 10 WordPress Chat Plugins

Chat PluginKey FeaturesCustomizationIntegrationsPricingFree Version
ChatyFloating chat boxes, cross-channel chat, contact forms, ticketing system, Triggers, contact forms, all design elements, branding, chat widgets138 – including Wix, Chatway, and BigCommerceFrom $15 to $79 per month
20% discount when billed annually
LiveChatChat transcripts, surveys, chatbots, canned responses, analyticsWidget themes, chat windows, logos, live agent profiles 200+ – including Facebook, Dropbox, and WooCommerce$20-$69 per agent per month
Enterprise plan available on request
Tawk.toReal-time tracking, 45 languages, conversation logging, canned responsesAutomated responses, shortcuts, local language settings200+ – including Hubspot, Salesforce, Discord$15 per monthYes
3CXLimitless conversations, voice and video chat, call center, offline message storageChat boxes, CRM integrations, chat transfers, brandingMany social media sites, Salesforce, Zoho, Freshdesk, and moreFrom $145 per year (per system)
Price increases with additional users
TidioChatbots, live typing preview, chat history, widgets, email and socials managementChatbox design, chat widgets, pop-ups, placements37 – including Shopify, WooCommerce, and SquareSpaceFrom $29 to $398 per month
Two months free if billed annually
GetButtonMessenger platforms, analytics, advanced design optionsButtons, positioning, logos, greeting messages27 different messaging apps, Shopify, and WordPressFrom $1.99 per month
20-33% off annual subscriptions
Lifetime subscription for $99
HubspotChat automation, real-time support, chat widgets, routed customer inquiriesLayouts, UI integrations, CRM data models, smart extensions100+ – including Wistia, ZenDesk, and DataBoxFrom $20 for individuals or small teams
Custom prices for larger businesses
Better MessagesReal-time conversations, mass messaging, chat rooms, voice messagingVarious filters, concepts and designs, language settingsMore than 20 other plugins, including BuddyPress, Ultimate Member, and PeepSoFree through WordPressYes
SmartsuppGroup messaging, video recordings, file sharing, taggingOffice hours, shortcuts, forms, PrestaShop, Shopify, ePages, ShoptetThe standard plan from $19.95 per month, and the Pro Plan from $48 per monthYes (very limited)
Facebook Chat PluginOn-page messenger, guest mode, auto-repliesCanned responses, agent profileMost chat apps YesYes

10 Popular WordPress Chat Plugins

Here is a quick look at our recommendations- including the main reasons to pick them and some things to look out for. 

1: Chaty

Chaty is one of the best-known WordPress chat plugins, but it is more than that. It is a complete communications platform for businesses looking for a smooth system to manage requests, queries, and complaints. 

Chaty, a wordpress chat plugin showing the dashboard and available widgets


  • Excellent integrations
  • Good free version
  • Robust ticketing and tracking systems
  • Works well with social media


  • No mobile app for chat agents
  • Some important features only available in paid plans

2: LiveChat

LiveChat is one of the most popular and comprehensive WordPress chat plugins. It revolves entirely around fast, effective customer support- using a range of modern features, including AI chatbots and automation software. There is no free version, but it is great value for money overall. 


  • In-depth data tracking
  • Customizable forms
  • A popular choice with a lot of famous brands
  • Powerful AI features


  • No free plan

3: Tawk.to

Tawk.to is an excellent solution for businesses on a budget who need a powerful chat plugin with plenty of features. It is robust, reliable, and multi-functional- covering analytics, real-time chatting, and time-saving automation.


  • Free to use
  • Supports more than 45 languages
  • Helps you track customer journeys 
  • Gives you a lot of control over your interactions 


  • You need to pay $15 per month to remove the Tawk.to logo
  • CRM integrations are not as smooth as some other plugins

4: 3CX

Fast, straightforward, and highly efficient- it is no wonder 3CX has been downloaded more than two million times. It offers plenty of great features without complicating things and is an affordable and beneficial solution for smaller teams. 


  • Fast installation
  • Free for up to 10 users
  • Quick switches between agents on chat, voice, and video calls


  • Fewer features than some other plugins

5: Tidio

Tido is a WordPress chat plugin that tackles online customer service by combining chat box services with email marketing. If you are looking for an accessible, affordable, and fairly straightforward way to boost customer engagement, this is it.


  • Customizable branding and design
  • Useful integrations 
  • Good value for money


  • Only free for up to three agents

6: GetButton

GetButton is a simple and affordable solution for businesses looking for an easy way to add chat to their website. Communicate with customers, keep track of interactions, and analyze the results. 


  • Good analytics
  • Easy customization


  • Limited features

7: Hubspot

Hubspot itself is so much more than live chat. It is a comprehensive CRM software suite that happens to include an impressive chat app program. It offers a range of plans at various price points- all covering essential chat features such as customizable widgets, lots of integrations, and conversation history storage. 


  • Auto-save 
  • Great customization options
  • A one-stop-shop for CRM


  • There is a lot to learn
  • Plans can get pricey for bigger teams

8: Better Messages

Better Messages is a basic WordPress chat plugin that does the important things well. It is not over-complicated- just an easy, effective way to chat in real-time with customers.


  • Easy and free to use
  • Reliable and fast chat function


  • Limited features and integrations

9: Smartsupp

Smartsupp is a useful tool for any online business. It integrates with several e-commerce programs and makes it easy to communicate with consumers at a reasonable price. 


  • User friendly
  • Proactive automation


  • Poor file-sharing options

10: Facebook Chat Plugin

Looking for something simple, free, and reliable? The Facebook chat plugin is an extension of the social media platform that lets you communicate with customers through Messenger from your website.


  • Trusted chat system
  • Easier communication while browsing
  • Free


  • Limited CRM
  • Requires a social media presence

Choosing the Right Plugin

The plugins mentioned above could all benefit a business, but which one will benefit your business the most? It helps to think about your needs and priorities- and, of course, the budget.

We don’t recommend just picking the cheapest option, as it may not tick other essential boxes. Instead, find a few options in your price range and compare the packages. 

Here are some things to consider when choosing a WordPress chat plugin. 

  • Is it suitable for the size of your team? Some plugins don’t offer robust team features, while others are purpose-built for enterprise-size use. Check how many agents the plans are geared towards.
  • Does it integrate with the programs you need it to? If you already use other plugins or software as important parts of your operation, you ideally need a chat plugin that integrates. If you rely heavily on Shopify, Wix, or WooCommerce, for example, you should prioritize finding a plugin you can use alongside. 
  • Can it do what you need it to do? If all you want is a pop-up chat box for your website, you can pick pretty much anything- but the bells and whistles are different. Some chat plugins work with analytics, sales tickets, video calls, surveys, and more- others don’t. Know your feature priorities before you start shopping. 

For instance: 

Chaty: Best for teams that communicate through several social & communication channels

Tawk.to: Best for small businesses planning their growth

3CX: Best for small, established teams

LiveChat: Best for Bigger Businesses

Facebook Chat: Best for individuals or self-employed local businesses

Final Thoughts

Each of the WordPress chat plugins on our list has something to offer. The best option? That completely depends on you and your business. 

It is worth taking some time to research and explore various options before committing. The right plugin could boost your engagement, sales conversions, customer satisfaction, and brand loyalty- the wrong one could lead to frustration and wasted time. 

Check out these options for yourself. Most offer free trials or demonstrations to give you a feel for the system, and others a free to download and access. Find the best fit for your business, and get chatting.