Effective communication with website visitors is no longer optional in today’s digital world – it’s essential. While many businesses lean on Jivochat for this purpose, there’s a vast sea of alternatives to live chat options out there.

In this article, we’ll talk about 10 remarkable Jivochat alternatives. Each one comes packed with its own set of features, spanning from user-friendly chat plugins for WordPress to an easily accessible Facebook button.

Whether you’re just starting out or looking for a change, join us on this journey to find the ideal chat solution to boost your website’s communication game.

What Is Jivochat?

Jivochat is like a Swiss Army knife for online communication. Imagine a chat app where you can talk with visitors on your website and connect with them on popular platforms such as Facebook Messenger, WhatsApp, and even Apple Business Chat.

It’s not just about messaging, either. You get voice and video calls for managing your customers (like a simplified digital address book) and even a system to help with customer support issues.

Many businesses, big and small, love Jivochat because it feels familiar, kind of like using Slack or Trello. Plus, over 250,000 websites have added this chat widget to their pages, so it’s safe to say it’s a big deal in the world of communication!

Best Chat Tools Besides Jivochat

Are you looking for other chat options for your website? While Jivochat is excellent, there are loads of different tools out there as well. Let’s dive in and check out some of the top live chat platforms that businesses love just as much!

Chaty: A Leading Example in the Customer Service World

Chaty is a nifty chat widget for website owners. It lets you chat with site visitors on various popular messaging apps such as WhatsApp and Messenger. Moreover, it can help you boost engagement, is easy to set up, and comes packed with features.

Features:

• Supports 20+ apps
• Custom chat designs
• Multiple agents
• Country & traffic targeting
• WhatsApp preset messages

Pros:

• User-friendly interface
• Flexible customization
• Multiple platform support
• Plenty of integration options
• Detailed analytics

Cons:

• It might be too basic for bigger businesses
• Limited features in the free version

Pricing: The app’s pricing options are tiered based on monthly visitors. It’s free for up to 500 visitors, but more features come with paid plans starting from $15/month up to $79/month.

Chatway: Your Messaging Gateway

Chatway has become a game-changer for many people and businesses, acting as an impressive live chat widget for website users. Moreover, it’s simple to use, ideal for business communication, and perfect for keeping teams connected.

Features:

• Multi-app integration
• Task management
• Real-time messaging
• File sharing capabilities
• Automation tools

Pros:

• Seamless communication
• Centralized messaging hub
• Efficient team collaboration
• Versatile for various business sizes

Cons:

• Limited voice functionality
• A slight learning curve for beginners

Pricing: Currently, all of Chatway’s features are accessible for free. Try it here.

Tidio

Tidio is a handy chat widget that helps small and medium businesses interact with their customers seamlessly. It’s a reliable tool for boosting sales through enhanced customer service.

Features:

• Real-time chat with typing-view
• Integration with platforms such as Shopify
• Visual chatbot designer
• Email and chat ticketing
• Analytics for chat performance

Pros:

• User-friendly interface
• Competitive pricing
• Free plan available
• Quick setup

Cons:

• Some integration challenges (e.g., Hubspot)
• No Twitter or WhatsApp support

Pricing: Tidio offers multiple plans. The starting price is $29/month, but there’s also a free version.

Tawk.to

Tawk.to is an easy-to-use chat app, perfect for businesses of all sizes. It’s popular because of its free price tag and does much more than you’d expect without asking for a penny.

Features:

• Real-time typing-view
• Mobile app access
• Customizable widget design
• Over 45 language options
• Instant notification system

Pros:

• Totally free
• User-friendly
• Fast setup
• It supports plenty of languages

Cons:

• Branding removal costs money
• Outsourcing chats can be expensive

Pricing: While Tawk.to is entirely free, if you want to hide its branding, it’ll cost $19 a month. There’s also an option to have the company manage your chats for $1 an hour.

Freshchat

Freshchat, by Freshworks, is a user-friendly messaging tool designed to enhance communication between businesses and their customers. Whether it’s for customer service, sales, or marketing, this platform brings a range of features to the table.

Features

• Unified messaging
• Custom widgets, such as a chat button
• AI chatbot
• Engagement tools
• Analytics dashboard

Pros

• Connects multiple messaging platforms
• AI bot support
• Unified agent space
• Track agent performance

Cons

• It could be overwhelming
• Some features are unavailable for the free plan

Pricing: Freshchat offers varied plans to suit businesses of all sizes. The basic plan is free for up to 10 agents, while premium features are available in the paid plans, starting at $19 per agent/month.

ProProfs Chat

ProProfs Chat is an online messaging solution designed to boost website user interaction. It’s like having a friendly shop assistant on your webpage, ready to help visitors anytime.

Features:

• Proactive chat messages
• Event announcements
• Chatbot setup
• Third-party integrations
• Performance reports

Pros:

• Engages visitors actively
• Versatile for many industries
• User-friendly interface
• Effective automation

Cons:

• It might require a technical setup
• A learning curve for some features

Pricing: ProProfs Chat offers a free single-operator plan. The chat app also allows businesses to have a team of two or more operators for $29.99/month.

Intercom

Intercom is a fantastic tool for businesses that want to chat with visitors on their site. Whether you’re selling stuff or offering services, this tool makes it easier to chat, help, and connect. You can even set it up to look just like your brand.

Features:

• Brand matching
• Easy customization
• Fast response time
• Connects through multiple channels
• It comes with a help center

Pros:

• All-in-one tool
• User-friendly
• Quick support team
• Team chat option

Cons:

• Quite pricey
• No free plan

Pricing: It’s pricing options start at $74 monthly for basic chat, but if you want all the cool features, it will cost you much more!

Pure Chat

Pure Chat is a chat tool that businesses can easily integrate into their websites. Originating from Arizona, it’s been in the industry since 2012 and is well-known for its user-friendly features. This tool allows companies to interact with site visitors, enhancing customer experience and possibly boosting sales.

Features:

• Live chat widget
• Real-time visitor data
• User history insights
• Mobile-friendly
• Customizable design

Pros:

• Simple pricing
• User-friendly
• Offers live data
• Quick setup

Cons:

• Limited advanced tools
• Not multilingual-friendly

Pricing: Pure Chat offers two main plans, the Growth, and the Pro. The Growth plan is available at $49 per month, catering to up to four users. On the other hand, the Pro plan is at $99 per month, serving up to 10 users with more features.

Chatwoot

Chatwoot is a digital helper designed for businesses to juggle multiple communication channels seamlessly. From live chats on websites to social media messaging, this platform ensures you’re always there for your customers.

Features:

• Omnichannel support
• Team collaboration
• Automation rules
• Dashboard apps
• Customizable live chat widget

Pros:

• Integrates multiple platforms
• User-friendly interface
• Efficient team collaboration
• Open-source alternative

Cons:

• Limited chat widget configuration
• Some features still need refinement

Pricing: Chatwoot offers a free plan for up to two agents. Moreover, pricing ranges from $19 to $99 per agent per month for extended features and more agents.

Drift

This chatbot tool helps businesses instantly chat with their website visitors. Drift guarantees that every website visitor receives the appropriate message. It’s like having a 24/7 digital receptionist for your site!

Features:

• Instant visitor engagement
• A/B testing for messages
• AI-powered chats
• Real-time customer interactions
• Schedule sales meetings

Pros:

• Boosts sales via targeted chats
• Provides optimization data
• Schedules meetings easily
• Personalizes visitor chats

Cons:

• It can be a bit complex to set up
• Advanced features require higher plans

Pricing: The Drift chatbot costs $2,500 per month for small businesses. However, the price is custom-based on requirements for advanced and enterprise-level features.

Final Thoughts

Communication is the cornerstone of any business, and finding the right chatting platform is essential to ensure seamless interaction with clients. While Jivochat has set a benchmark, these alternatives provide a diversified range of features, catering to varied business needs.

Waiting is not beneficial for your business. Hence, add a chat button to your website and enhance the experience of your visitors and customers.

Make sure to make an informed choice based on your specific requirements and budget. Also, if you are ready to take the plunge, make sure to try Chaty and elevate your online communication today!