In today’s fast-paced digital world, having an efficient live chat system on your website is crucial. Live chat platforms boost customer service and build trust and satisfaction.
However, with so many options out there, how do you choose the right one?
Today, we’re diving into two popular solutions: Jivochat and Chaport. Let’s see which one suits your business best.
Core Live Chat Features: Who Does It Better?
You’ve decided you need a live chat tool for your business. Good call! Now comes the tricky part—choosing between the two options listed above. Who will save the day for your customer service and sales?
- Chat Widget Customization
Imagine Jivochat as a chameleon, blending perfectly with your website’s design. You can tweak colors, shapes, and positions to match your brand with this live chat platform.
However, Chaport isn’t far behind. It offers sleek, modern widgets that you can customize to suit your vibe. Want a widget that says, “Hey, I’m cool and professional”? Chaport’s got you covered.
- Chat History and Transcripts
Ever had a customer say, “But you promised me a discount!” and you’re completely stunned? With Jivochat, you can pull up chat histories and transcripts faster than a magician pulling a rabbit out of a hat.
Chaport also has your back here. It keeps detailed records of all your chats, so you never lose track of who said what and when. Perfect for keeping things transparent and building trust.
- Canned Responses and File Sharing
Did you know Jivochat also loves efficiency? It lets you create canned responses for common questions. Just click, send, and boom, your customer has their answer.
Luckily, Chaport also matches Jivochat every step of the way. Canned responses? Check. File sharing? Double check. It’s all about making your life easier and your responses faster.
- Agent Availability and Workload Management
Chaport isn’t a slouch. It provides tools to manage your team’s availability and distribute workload evenly. This means your agents can focus on providing top-notch service without burning out.
At the same time, Jivochat can be your digital manager, keeping an eye on your agents’ availability and workload. It helps you balance tasks, so no one is overwhelmed.
- Mobile App for Agents
With Jivochat’s mobile app, your agents can handle chats from anywhere. Thanks to this live chat software, you get a portable customer service desk in your pocket.
Chaport offers a robust mobile app, too. Your agents can stay connected and respond to customers on the move. It’s all about flexibility and being there for your customers, no matter where you are.
Additional Features: Going the Extra Mile
- Jivochat: Its chatbots are friendly robots, ready to greet visitors and answer basic questions. They keep things rolling even when your human agents are busy.
- Chaport: On the other hand, Chaport’s chatbots are equally impressive. They can engage visitors right away, provide instant answers, and even guide customers through processes.
Integrations with Other Tools
Chaport offers smooth integrations with CRM, email, and other essential tools. You can connect in real time via Telegram, Viber, and Facebook.
This integration with popular messaging apps helps you stay in touch with customers wherever they are.
On the other hand, Jivochat integrates smoothly with popular platforms like Zapier, Slack, Wix, Shopify, and WordPress.
Reporting, Knowledge Base, and Analytical Tools
With Jivochat, you get a toolkit packed with handy features. As mentioned above, these include chatbots and live operators for real-time engagement.
Plus, the software offers canned responses for quick replies and the ability to monitor and rate chat quality.
You can also track lead sources, client requests, and sales funnels to ensure everything runs smoothly.
Chaport also features a knowledge base for customers, along with FAQ bots that provide instant answers. Auto invitations and typing insights ensure your team can engage with visitors at the right moment.
Jivochat Pricing and Plans
You’ve seen the features and now you know what Jivochat can do. Still, the final decision often comes down to dollars and cents. How much is this going to cost you? Are you getting the best bang for your buck?
- Basic Plan: $0
Who doesn’t love free stuff? Jivochat’s Basic package is completely free. It’s perfect if you’re just dipping your toes into the e-commerce industry. You get access to essential features that can get you started on the right foot.
- Professional Package: $19/agent/month
Are you ready to step up your game? The Professional package is where things get serious. For $19/agent/month, you unlock a ton of advanced features.
It’s ideal for small to medium-sized businesses that want to take their customer service to the next level.
- Enterprise Bundle: $38/agent/month
If you’re running a larger operation, the Enterprise bundle is tailored for you. At $38/agent/month, it’s designed for companies with more than 10 employees.
The bundle is packed with all the features of the Professional package plus some extra goodies to help manage a bigger team efficiently.
You can also buy add-ons like WhatsApp integration for $25/month or video calls for $21/month. Plus, you get a 14-day demo version to try out the Professional package features.
Chaport Pricing and Plans
Before you choose Jivochat, consider the different packages Chaport also offers to small and large businesses.
- Free Version: $0
Chaport’s Free version is perfect for small businesses or startups on a tight budget. It allows two operators to use the chat system at no cost.
This is great for getting started and seeing how live chat can benefit your business without any upfront investment.
- Pro Version: $29/month
The Pro version costs $29/month and allows up to four operators. This plan is ideal for growing businesses that need more capacity and extra features.
- Unlimited Version: $99/month
On the other hand, for businesses that need a robust solution, the Unlimited version is the way to go.
At $99/month, it offers unlimited operators, which means your entire team can jump in to handle customer queries without worrying about user limits.
This plan is great for larger businesses or those with a high volume of customer interactions. Just like Jivochat, Chaport also offers a 14-day demo version of their Unlimited package.
Which Live Chat Software Is Easier to Use?
Jivochat is designed to be user-friendly from the get-go. New users often find they can get the hang of it within a day or two.
Chaport also takes pride in its simplicity. Customers often report that they can get up and running with minimal training. The interface is intuitive, and the learning curve is gentle.
Also, Jivochat scores high marks for ease of use on review sites like G2 and Capterra (4.6 stars on both platforms).
Chaport also receives glowing reviews for its user-friendly design. It received 4.8 stars on platforms like Capterra, GetApp, and Software Advice.
Strengths and Weaknesses – Which One Comes Out on Top?
Every software has its strengths and weaknesses, and live chat tools are no different. Jivochat lets you manage communications from multiple channels in one place.
From chatbots to detailed analytics, Jivochat is packed with advanced features. The software offers support through live chat, email, webinars, and a detailed knowledge base.
While JivoChat offers a free basic plan, its paid plans can add up, especially with add-ons like WhatsApp integration and video calls. Smaller businesses or startups on a tight budget may struggle with these steep prices.
On the other hand, Chaport is budget-friendly, making it a great choice for all businesses. With a free version that supports two operators and affordable paid plans, you get a lot of bang for your buck.
However, the software might lack some of the innovative features that larger businesses need. Its chatbot capabilities are not as robust as Jivochat’s, and it doesn’t offer as many customizations.
Bonus Option: Try Chatway
There are several free live chat options available to help you connect with customers and website visitors in real-time. These solutions can provide the benefits of live chat without breaking the bank. Consider Chatway, a popular free live chat app, to get started.
Try Live Chat for Free with No Strings Attached
Chatway’s free live chat plan is perfect for businesses of all sizes. You can chat with unlimited customers and add your entire team, all at no cost. It’s a fantastic way to experiment with live chat and see how it can benefit your business without breaking the bank.
Powerful Features, Free Plan
Don’t let the free price tag fool you! Chatway is loaded with features that rival even paid plans. Deliver exceptional customer service with features like chat, branding customization to match your style, and multilingual support to reach a global audience. Plus, gain valuable insights with built-in analytics to track conversations and continuously improve your service.
Seamless on Any Platform
Unlike other chat platforms, Chatway integrates smoothly with your existing tools. Connect it effortlessly to your website builder (Duda, WordPress, etc.) or payment processor (Square, etc.) for a frictionless experience.
Empower Your Team Collaboration
Managing chats is a breeze with Chatway. Unlike services that restrict agents on free plans, Chatway’s free tier allows unlimited agents. This ensures you’re always well-staffed to handle customer inquiries, boosting your team’s efficiency.
Final Words
Choosing between Jivochat and Chaport comes down to your business needs and priorities. Both platforms offer fantastic features.
Go with Chaport if you have a large squad. The Unlimited plan is a cost-effective solution for businesses that need to deal with huge traffic regularly.
However, Jivochat’s cross-platform capabilities and extensive integrations are perfect for medium to large businesses that need an all-inclusive tool to manage various communication channels.
Lastly, Chatway’s free plan offers features that help small businesses get started right off the bat. It’s great for businesses who want to reduce their customer service costs.
