Live chat software is a communication tool that lets website visitors interact with a company’s representatives in real time.
In a nutshell, it’s a virtual customer service agent available 24/7 to answer questions, provide assistance, and address concerns.
Unlike traditional forms of communication like email or phone calls, live chat offers immediate responses. This makes it incredibly convenient for businesses and customers alike.
By providing instant support and addressing potential roadblocks in the buying process, live chat can help boost conversion rates and drive more sales. Now, there are two popular tools you can check out.
In one corner, we have Tidio, a versatile live chat solution known for its user-friendly interface and robust feature set.
On the other hand, we have Chatra, a sleek and intuitive live chat platform designed to help companies connect with customers effortlessly. Both options have their strengths and weaknesses, so let’s break it down further.
Feature Comparison
It’s the features that can make or break a live chat software for your business needs. Here’s a head-to-head comparison of the core elements and some unique offerings from both Tidio and Chatra
Chat Functionalities
When it comes to the basics of a live chat app, both Tidio and Chatra have you covered. You can expect features like offline messages, canned responses, and customizable chat widgets to provide a seamless communication experience for your website visitors.
The two tools also give store owners a thorough chat history, letting agents pinpoint issues in previous text boxes.
Chatbots and Automation
Both live chat softwares provide robust chatbot capabilities. You can preset responses to common questions, rate leads, and start new conversations based on user behavior.
Tidio also has an AI chatbot called “Lyro,” directing curious customers toward FAQ sections and other informative departments.
Visitor Tracking and Analytics
Knowledge is power, and Tidio and Chatra let you get valuable insights into your website visitors.
From tracking visitor activity in real-time to analyzing chat performance and customer satisfaction metrics, these platforms give you the data you need to optimize customer interactions.
Integrations
Tidio and Chatra offer smooth integrations with popular CRM systems, email marketing platforms, and other essential tools. The tools let you modernize your workflow and maximize efficiency.
Additional Features
Tidio has many specialized features to improve the online shopping experience. From abandoned cart recovery to product recommendations and order tracking, Tidio has everything you need to drive sales and delight your customers.
Plus, with multi-channel communication options, including email and messenger integration, you can reach your audience wherever they are.
On the other hand, Chatra shines in the realm of agent collaboration. With features like chat notes, saved replies, and typing indicators, Chatra makes it easy for your support team to work together and provide top-notch service to your customers.
Also, with a dedicated mobile app for agents, your team can stay connected and respond to questions on the go.
You can also integrate Chatra with a range of plugins, including WooCommerce, WordPress, Shopify, Slack, and more.
Check out this table to see a summary of available features on both live chat apps:
| Tidio | Chatra |
| Live chat | Offline widgets |
| Order management | AI chatbots |
| Ticketing system | Chat notes |
| Cart preview | Real-time visitor info |
| Chat history | File transfer |
| Instant notifications | Screensharing |
| Channel performance | JavaScript API |
| Email marketing | Visitor banning |
| Offline visibility | Google Analytics |
| Training sessions | Saved replies |
| Co-browsing | Typing indicators |
Pricing Comparison
Pricing is undoubtedly a crucial factor to consider before you set up a live chat software. Let’s see how our two contenders stack up in terms of costs.
Tidio Pricing
Tidio has three paid plans to suit businesses of all sizes, from solopreneurs to large enterprises. The great news is that it also has a generous free model to let you get started with basic chat functionalities at no cost.
If you’re looking for more advanced features like automation, active bots, and integrations, Tidio’s Starter plan, worth $29/month, is an excellent place to start.
The Growth plan which gives you advanced analytics and allows you remove the Tidio branding from your live chat widget stands at $59 per month while the Tidio+ plans start at $499 per month.
Chatra Pricing
Similarly, Chatra also offers a free plan for businesses looking to dip their toes into live chat without committing to a paid subscription.
This model includes essential features like unlimited chats, desktop and mobile apps, a browser dashboard, etc.
On the other hand, the Essential plan costs $17/month/agent. It includes everything the free plan offers, plus social media channels, automation bots, visitor info, canned responses, and more.
The Pro plan stands at $23/month/agent. Store owners can access improved Essential plan features and a surplus of premium elements, including Google Analytics, WordPress and Shopify plugins, API tools, etc.
When comparing the free and paid tiers, it’s essential to consider your business’s specific requirements and growth trajectory.
While the free plans offer basic chat functionalities, the paid tiers unlock a wealth of advanced features and customization options that can help take your customer service to the next level.
Investing in a paid live chat plan can provide you with the tools and support you need to succeed in today’s competitive marketplace.
Reviews & User Satisfaction
Now that we’ve covered the nuts and bolts of Tidio and Chatra, it’s time to hear from the real experts: the users themselves.
Customer satisfaction is a key factor when evaluating any automated solution, and live chat software is no exception.
Tidio Ratings
On Capterra, Tidio receives an overall 4.8-star rating for its user-friendly interface, robust feature set, and excellent customer support.
Users praise Tidio for its ease of use, allowing them to set up and customize their live chat widgets quickly and efficiently.
Plus, Tidio’s chatbot capabilities and integration options receive positive feedback. Customers also appreciate the platform’s effectiveness in automating interactions and improving efficiency.
On the other hand, G2 gives Tidio a 4.7-star rating for its pricing, usability, automated chatbots, and interface.
Chatra Ratings
Similarly, Capterra also gives Chatra an overall 4.8-star rating for its versatile features, pricing schemes, customer service, and website interface.
The platform’s agent collaboration features, including chat notes and typing indicators, receive praise for enhancing communication and workflow within support teams.
Users also highlight Chatra’s mobile and desktop apps for agents as a convenient tool for responding to questions on the go.
Compared to Tidio, G2 gives Chatra a low 4.2-star rating. Now, this could be because G2 doesn’t have too many reviews, so it’s hard to put a number on the software. However, based on Capterra’s rating, we can tell Chatra is equally on par with Tidio.
It’s clear that both platforms have their strengths and loyal user bases. Tidio excels in areas like e-commerce-specific features and multi-channel communication. It’s a popular choice for online retailers and businesses looking to expand their reach.
On the other hand, Chatra stands out for its agent collaboration features and responsive apps, catering to teams that prioritize on-the-go communication and efficiency.
Still Not Convinced? Try Chatway
Live chat is awesome for happy customers and growing sales, but even Tidion and Chatra might seem expensive to some people. If you feel that way and are looking for a friendly solution on a budget, then you should check out Chatway. They offer live chat functionality with tons of features – all for free. You don’t have to break the bank to get started. See how it compares to plans from other providers.
Why Chatway is a Great Choice for You
Free Plan that Grows with You: If you’re just starting out with live chat, Chatway’s free live chat widget lets you chat with as many customers as you want, and add your whole team to help out – for free! This is perfect for getting started with live chat or keeping costs low.
All the Tools You Need to Succeed: Chatway isn’t just free, it’s packed with amazing features just like its competitive counterparts. You’ll get everything you need to deliver great customer service, like chat functionality, branding options to match your store, and even multilingual support to reach a wider audience. Plus, you’ll get analytics to track your conversations and keep improving.
Works Anywhere You Do: Unlike some live chat that’s stuck on Shopify, Chatway works wherever you need it. Easily add Chatway to your website builder (like Duda or WordPress) or payment processor (like Square) – it’s all simple and convenient.
Bring Your Whole Team Onboard: Need a hand managing chats? No problem. With Chatway’s free plan, you can add as many agents to your team as you like, all at no cost. This is different from some other services that limit the number of agents you can have on their free plans.
What Can You Do With Chatway’s Features?
- Chat with as many customers and agents as you need – for free! No limits here, so you can focus on providing excellent service.
- Keep your team in the loop with private notes. Share important info or next steps with your teammates without the customer seeing.
- Supervisors can keep an eye on things to ensure everything is running smoothly and offer guidance to your team.
- Need to send a document or image? No problem! Chatway lets you share files easily.
- Speak to a wider audience. Chatway offers multilingual support so you can break down language barriers.
- Stay on top of things on the go with mobile apps for both you and your visitors.
- Never miss a message again. Chatway sends push and email notifications to keep you informed.
- Make your life easier. Chatway integrates with the tools you already use, like email and Facebook Messenger, so you can bring all your conversations under one umbrella.
- Super flexible – Chatway works great with platforms like Square, Shopify, Wix, Duda and many more.
If this sounds like a great fit for you, you can get started for free.
Final Thoughts
Phew, what a journey it’s been! We’ve explored the ins and outs of Tidio and Chatra, comparing features, pricing, user satisfaction, and more. It’s time to wrap things up and draw our final thoughts.
While both tools offer robust live chat solutions, there are some key differences to consider:
- Tidio offers multi-channel communication options.
- Chatra focuses on agent collaboration features.
- Tidio lets you integrate with social media and website-building plugins.
- Chatra has intuitive mobile and desktop apps.
- Tidio agents can recover abandoned shopping carts.
- Chatra lets store owners save important data through Google Analytics.
If you’re a small business owner who wants to streamline your customer support efforts, Tidio’s e-commerce focus makes it a strong contender.
However, if you value simplicity and efficiency, Chatra’s intuitive interface and agent collaboration features might be exactly what you need for your business.
Lastly, if you still want to check out a different alternative, consider giving Chaty a try. Our chat app integrates with over 20 different apps, including popular social media platforms like WhatsApp, Facebook Messenger, Viber, and more.
