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Customer service has become an important area for businesses that want to stand out in a crowded market. Artificial Intelligence (AI) has brought about a new era of customer service that will change the way businesses interact with their clients. …
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In the search for strategies that drive online sales, many businesses turn to popular options such as paid marketing, events, webinars, referrals and word-of-mouth marketing. Live chat shouldn’t be overlooked as a strategy because its impact is far-reaching. Live chat…
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WordPress plugins for websites can serve multiple different purposes. They can make a site much more appealing and easier to navigate for the reader. In other instances, these plugins are meant to connect the visitor with the site owner. Adding…
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A happy customer is not only more likely to make repeat purchases, but they can also become brand advocates, spreading positive word-of-mouth that can significantly impact your company’s reputation. However, navigating the realm of customer service can be tricky, as…
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The competition is so high today that people expect no less than excellence from customer service. According to Hubspot, 93% of customers will likely purchase again from companies offering good customer service. Luckily, various modern technologies, like chatbots, artificial intelligence,…