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In today’s cutthroat marketplace, a company that doesn’t provide exceptional support to its customers will quickly fall behind the competition. Providing excellent customer service can be crucial to retaining existing clients and attracting new ones. Businesses typically assist clients by…
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Each of us has experienced the aggravation of receiving poor customer service. Any of the following can turn potential customers off – taking too long to follow up; calling hotlines and getting no response; waiting days for a response. Every…
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According to data, 53% of shoppers said they’ve stopped purchasing from an eCommerce store because of a bad experience or because a competitor has offered a better one. Everything all comes down to a need for more understanding of customer…
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Providing excellent customer service will usually generate an increase in clients and sales. So, to keep your business growing, the choices you make when establishing your support system for clients will be fundamental to your long-term success. Technological advancements have…
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What makes your company or brand stand out to customers is the customer experience (CX) they receive. According to Forbes, customer experience is the benchmark of today’s businesses. The question is, how can your brand up your customer experience strategy? …
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Do you happen to be looking for advice on dealing with the occasional frustrated or angry customer in a live chat? You may be searching to know how to handle angry customers because customer support is a tough job. Sometimes,…