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The role played by live chat apps in boosting productivity and improving customer service for businesses cannot be underestimated. Technology has in many ways brought people closer together, and one way it does that is through using software systems such…
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The competition is so high today that people expect no less than excellence from customer service. According to Hubspot, 93% of customers will likely purchase again from companies offering good customer service. Luckily, various modern technologies, like chatbots, artificial intelligence,…
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When starting, most e-commerce websites opt to go for advertising as a way of getting traffic to their shops. Majority of them neglect using SEO as a way of closing sales as they feel it takes time and may not…
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The e-commerce industry has experienced a lot of changes in recent years, one of which is that people are more interested in what a brand is about than the products they offer. Building a strong community in today’s world requires…