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Each of us has experienced the aggravation of receiving poor customer service. Any of the following can turn potential customers off – taking too long to follow up; calling hotlines and getting no response; waiting days for a response. Every…
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According to data, 53% of shoppers said they’ve stopped purchasing from an eCommerce store because of a bad experience or because a competitor has offered a better one. Everything all comes down to a need for more understanding of customer…
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The e-commerce industry has seen steady growth in recent years. According to a report by Forrester Research, global online sales are expected to exceed $1 trillion by 2021. This is mainly due to the rise of Shopify businesses. Shopify’s chat…
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According to Statista, the estimated losses to online fraud were about 20 billion US dollars in 2021. During the Covid-19 crisis, even more, people started shopping online, and those with less experience were more prone to eCommerce fraud. Online merchants…
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Good customer service involves a network of tools to operate efficiently. The whole management system will stand at a standstill when one operating tool fails. Even though excellent customer service doesn’t rely on one factor, tracking your website chat conversion…